Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Saranyasri

Chennai

Summary

Professional with strong background in customer service, poised to drive positive interactions and satisfaction. Skilled in resolving complex issues, managing high-volume inquiries, and utilizing CRM software to enhance efficiency. Strong focus on team collaboration and adapting to changing needs. Known for reliability and achieving results.

Overview

7
years of professional experience
1
Certification

Work History

Teleperformance

Senior Customer Service Associate in Card Ops
10.2021 - 03.2023

Job overview

  • Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person, and through email.
  • Participated in cross-departmental projects aimed at streamlining internal processes related to customer-facing operations.
  • Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Coordinated effectively with other departments to address customer concerns beyond the scope of the service team''s capabilities.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.

Accenture Solutions Private

Transactional Process Associate AR Collection
04.2017 - 09.2021

Job overview

  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
  • Implemented new software tools to automate repetitive tasks, freeing up valuable time for more strategic activities.
  • Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
  • Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
  • Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Improved client satisfaction with timely and accurate processing of requests and inquiries.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.

Srividhya Garments

Accountant Document Submission
01.2016 - 02.2017

Job overview

  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
  • Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
  • Ensured accurate and timely payroll processing for over 200 employees, maintaining employee satisfaction and compliance with labor laws.
  • Provided journal entries and performed accounting on accrual basis.
  • Maintained integrity of general ledger and chart of accounts.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.

Education

University of Madras
Chennai

MBA from Logistics And Materials Management
04.2014

Gurunanak College
Chennai

Bachelor of Arts from Corporate Secretaryship
04.2012

Shri Venkateshwara Higher Secondary School
Chennai

High School Diploma
05.2009

Skills

  • Customer Service
  • Cash Handling
  • Customer Relations
  • Conflict Resolution
  • Email Etiquette
  • Telephone Etiquette
  • Escalation problem-solving
  • Inter-departmental collaboration
  • Staff Training
  • Payment Processing
  • Quality Assurance
  • Time Management

Certification

  • Digital Marketing in FITA Academy 2016
  • C,C++, Tally 9, HTML, MS Office( Word, Excel, Powerpoint)in CSC Computer Education

Timeline

Senior Customer Service Associate in Card Ops

Teleperformance
10.2021 - 03.2023

Transactional Process Associate AR Collection

Accenture Solutions Private
04.2017 - 09.2021

Accountant Document Submission

Srividhya Garments
01.2016 - 02.2017

University of Madras

MBA from Logistics And Materials Management

Gurunanak College

Bachelor of Arts from Corporate Secretaryship

Shri Venkateshwara Higher Secondary School

High School Diploma

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Saranyasri