Summary
Overview
Work History
Education
Skills
Local Address
Interest Areas
Personal Information
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Saras Sahu

Business Analyst
Saras Sahu

Summary

I aspire to be part of the corporate management team, contributing to the organizations growth by offering my specialized knowledge in the field of data building. Personable business professional bringing successful 6-year career in operational roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Accomplished MIS Executive adept at setting technology goals and implementing plans to achieve objectives according to cost, schedule and quality requirements. Strong communicator, planner and problem-solver.

Overview

6
years of professional experience
2
Languages
1
Certificate

Work History

Webhelp India Pvt Ltd

Contact Centre Associate
10.2023 - 02.2024

Job overview

  • Sought ways to improve processes and services provided.
  • Utilized CRM software proficiently for accurate documentation of customer interactions and follow-up actions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
  • Streamlined processes within the team, leading to increased efficiency in daily operations.
  • Managed timely and effective replacement of damaged or missing products.
  • Participated in ongoing training initiatives, staying up-to-date on industry trends and best practices for contact centers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Ratan Sagar Pvt Ltd

Business executive
10.2022 - 10.2023

Job overview

  • Implemented data-driven decision-making to optimize resource allocation, driving revenue growth for the company.
  • Monitored key business risks and established risk management procedures.
  • Earned company exceptional ratings and testimonials from clients and industry organizations.
  • Developed strong relationships with key industry partners to foster collaboration and drive business success.
  • Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.
  • Spearheaded process improvement initiatives that reduced redundancies and increased operational efficiency across departments.
  • Increased overall business growth by implementing strategic planning and executing sales initiatives.
  • Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maximized profitability by identifying cost-saving measures without sacrificing product or service quality.

Concentrix Daksh services Pvt Ltd

Content Reviewer
11.2019 - 10.2022

Job overview

  • Edited and reviewed content for grammar, spelling and punctuation.
  • Assisted in the development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
  • Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
  • Maintained a high level of productivity by consistently meeting or exceeding performance metrics for content reviews completed per dayweekmonth.
  • Participated in the development and implementation of new processes and tools that enhanced the efficiency of the content review process while maintaining quality standards.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Mattsen Kumar LLC

Catalogue Specialist(Quality)
03.2018 - 08.2019

Job overview

  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Followed all company policies and procedures to deliver quality work.
  • Passionate about learning and committed to continual improvement.

Omni Globe International Technology

Data Process Engineer
9 2016 - 10.2017

Job overview

  • Streamlined data collection methods for key process indicators, enabling real-time monitoring of operations performance trends.
  • Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
  • Documented feasibility and implementation of third-party projects for review and future reference.
  • Coached newly hired employees and interns while observing progress and delegating tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Dr. R M L Avadh University
Ayodhya, India

Bachelor of Science from Mathematics
04.2001

University Overview

Skills

Multitasking Abilities

Local Address

Local Address

K - 17 Steert No-14, Mahiplappur, New Delhi, 110037

Interest Areas

Interest Areas
  • Sketching
  • Playing Badminton
  • Playing Billiards

Personal Information

Personal Information
  • Date of Birth: 10/30/96
  • Gender: Male
  • Marital Status: Single

Certification

Data Analyst Career Program (Chatgpt Included)

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • Data Analyst Career Program (Chatgpt Included)

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsTeam Building / Company RetreatsWork from home optionFlexible work hoursCompany Culture

Quote

The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Software

Advanced Excel

PowerBI

Tableau

SQL

Python

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Sketching

Chess

Billiards

Websites

Timeline

Data Analyst Career Program (Chatgpt Included)

12-2024
Contact Centre Associate
Webhelp India Pvt Ltd
10.2023 - 02.2024
Business executive
Ratan Sagar Pvt Ltd
10.2022 - 10.2023
Content Reviewer
Concentrix Daksh services Pvt Ltd
11.2019 - 10.2022
Catalogue Specialist(Quality)
Mattsen Kumar LLC
03.2018 - 08.2019
Dr. R M L Avadh University
Bachelor of Science from Mathematics
04.2001
Data Process Engineer
Omni Globe International Technology
9 2016 - 10.2017

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Saras SahuBusiness Analyst