Reading Fiction
Saraswathi R
Digital Content Associate
Madipakkam,Chennai
Summary
.
Strong Team Player with extensive knowledge of Auditing , Communication , SLA Management and ownership.
Committed to unique and quality content with a talent for adapting to dynamic requirements.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Digital content Associate
Amazon Development Center
10.2015 - 10.2018
- Proof reading and quality checking of E-books in various formats.
- Oversaw the production process and managed the production schedule.
- Responsible for achieving the production requirements.
- Organized work to meet demanding production goals.
- Performed preventative steps to maintain optimal productivity.
- Read, updated and followed Standard Operating Procedure.
- Maintained Quality Assurance and Customer Satisfaction objectives.
- Planned, Scheduled and delegated daily work.
- Maintained necessary level of communications with stakeholders.
- Acted as Team player by training, mentoring, disciplining and motivating peers.
- ACCOMPLISHMENTS:.
- Earned “Associate of the Month” award in January 2016, July 2016 and May 2018.
- Consistently met Productivity and Quality goals.
- Documented and resolved 175 issues overall, which improved the customer experience.
- Worked directly with third party vendors to arrest errors and reduce Defect Percentage.
- Consistently earned high-quality scores during KMT Sessions.
- Knowledge of planning techniques, test and sampling methods involved in conducting audits.
- Resolved product issue through internal fix without 3P intervention.
Education
SSLC -
Government Girls Higher Secondary School Nandhivaram
Higher secondary - undefined
Government Girls Higher Secondary School
B.Sc. - Computer Science
Queen Mary’s College
M.A - Mass Communication
Alagappa University through Distance Education
D.O.B - undefined
SEX : Female
Skills
Proof Readingundefined
Accomplishments
· Earned “Associate of the Month” award in January 2016, July 2016 and May 2018.
· Consistently met Productivity and Quality goals.
· Documented and resolved 175 issues overall, which improved the customer experience.
· Worked directly with third party vendors to arrest errors and reduce Defect Percentage.
· Consistently earned high-quality scores during KMT Sessions.
· Knowledge of planning techniques, test and sampling methods involved in conducting audits.
· Resolved product issue through internal fix without 3P intervention.
Interests
Timeline
Digital content Associate
Amazon Development Center
10.2015 - 10.2018
D.O.B - undefined
SEX : Female
M.A - Mass Communication
Alagappa University through Distance Education
B.Sc. - Computer Science
Queen Mary’s College
Higher secondary - undefined
Government Girls Higher Secondary School
SSLC -
Government Girls Higher Secondary School Nandhivaram
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