Saraswathy S
No 31/15, Third Street, Annanagar, Pattabiram, Chennai
Summary
Enthusiastic technical writer with 9 years of experience in writing and editing technical documents including User Manuals, Installation Guide, API guides, Developer guides, and Release Notes. Skilled in creating high-quality documentation with specialized expertise in networking and wireless technologies.
Overview
10
10
years of professional experience
Work History
Technical Lead
HCL Technologies Limited
Chennai
11.2024 - Current
- Analyze the change request, gather the inputs from SME, and develop the content.
- Scheduling the meeting with SMEs and PLMs for clarifications to address the customer needs.
- Addressing peer review comments and SME review comments.
- Publishing the document on the customer platform after the review cycle is completed.
- Sending the project report status to the stakeholders on a weekly basis.
Technical Writer
Fujitsu Consulting India Pvt Ltd
Chennai
02.2019 - 11.2024
- Analyze the scope of the document, worked with SMEs/PLMs to obtain an in-depth understanding of the software product and the documentation requirements.
- Quickly comprehend complex technical concepts and translate them into simple, user-friendly content for end-users.
- Perform self-quality checks on work and conduct peer reviews of documents created by other technical writers for consistency checks during the technical and final editing process, focusing on grammar, content, and writing style.
- Ensure the documentation adheres to industry standards and best practices.
- Maintain high attention to detail to deliver high quality documentation.accuracy and compliance, increasing document reliability...
- Maintain high attention to detail to deliver high quality documentation
- Engage with customers and internal development teams to identify and document best practices
- Gather and incorporate feedback from Users and stakeholders to improve documentation quality.
- Providing KT sessions to the team members on product knowledge and work processes.
- Preparing of checklists as per project requirements for ensuring the quality of validation and verification of the document.
- Manage multiple tasks simultaneously, while working independently and in group.
Technical Documentation
Guardian Management Services Pvt Ltd
Chennai
12.2017 - 02.2019
- Preparing project reports, project requirements, project functionality, feasibility reports, study guides, and tests for new and existing employee.
- Implementation of policy development and documentation, Handbooks inline with the company’s corporate vision that can be referred by employees..
- Innovating on Proposals, Products and Services.
- Involvement in creating documents like employment orientation, development, and training programs.
- Identification and Prospecting of clients in Recruitment.
- Content preparation for Training/Consulting, Bidding, e-bidding. scrums.
- Content preparation for Training/Consulting, Bidding, e-bidding.
Contract Engineer - Technical Writer
Bharat Electronics Limited
Chennai
05.2015 - 11.2016
- Creating and reviewing user guide, installation guide, help guide for Aadhaar application.
- Tracking the change request and maintaining the trackers
- Validated the manuals for data entry application.
- Understood the application by having a demo by the Subject Matter Experts (SME).
- Coordinating with technical specialists and BEL officials for documentation development.
- Interacted with the product development to obtain information about the newly developed features.
Education
M.E - Communication Systems, 81.01%
Sri Venkateswara College of Engineering
Sriperumbudur01-2015
B.E Electronics & Communication Engineering (ECE), 76.70% -
Vel Tech Multi Tech Dr RR Dr SR Engineering College
Avadi, Chennai01-2013
H.S.C, 86.16% -
Vijayantha Model Higher Secondary School
Avadi, Chennai01-2009
S.S.L.C, 75.60% -
Vijayantha Senior Secondary School
Avadi, Chennai01-2007
Skills
- MS Office Suite
- Snagit
- DITA XML
- Oxygen
- CCMS
- FrameMaker
- Adobe Photoshop
- Acrobat Professional
Certifications & Trainings
- Certified Scrum Master
- Trained CCNA
- Trained JLPT N5
Achievements
· “Certificate of appreciation” and “Q2 Asterix award” outstanding performance in the Project.
· “Certificate of recognition" from client and "High Five" award for elevating my expertise in Wireless Solution guide.
· "Big Thank You" Award for extending my initiative for providing the initial scope of the new project in a quick turnaround time.
Personal Information
· Date of Birth: 12/10/1992
· Gender: Female
· Nationality: Indian
· Languages Known: Tamil, English
Timeline
Technical Lead
HCL Technologies Limited
11.2024 - Current
Technical Writer
Fujitsu Consulting India Pvt Ltd
02.2019 - 11.2024
Technical Documentation
Guardian Management Services Pvt Ltd
12.2017 - 02.2019
Contract Engineer - Technical Writer
Bharat Electronics Limited
05.2015 - 11.2016
M.E - Communication Systems, 81.01%
Sri Venkateswara College of Engineering
B.E Electronics & Communication Engineering (ECE), 76.70% -
Vel Tech Multi Tech Dr RR Dr SR Engineering College
H.S.C, 86.16% -
Vijayantha Model Higher Secondary School
S.S.L.C, 75.60% -
Vijayantha Senior Secondary School
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