SARAT CHANDRA

• The Risk Consultant is responsible for identifying, analyzing, and mitigating risks to safeguard organizational operations, assets, and data.
• This role involves assessing potential risks, developing mitigation strategies, and ensuring compliance with regulatory frameworks and internal policies.
• The ideal candidate will possess strong analytical skills, industry knowledge, and expertise in risk management methodologies.
• The Security Specialist is responsible for designing, implementing, and maintaining an organization's security framework to protect sensitive information, systems, and infrastructure from cyber threats.
• This role requires expertise in threat detection, risk assessment, incident response, and compliance with regulatory standards.
• The ideal candidate will work closely with IT teams, management, and external partners to ensure robust security measures are in place and consistently optimized.

ROLES & RESPONSIBILITIES:

• Design and execute vendor risk assessment frameworks for onboarding and monitoring third-party relationships.
• Evaluate third-party compliance with security and privacy regulations such as ISO 27001, PCI DSS, and GDPR.
• Monitor third-party risk postures through questionnaires, audits, and vulnerability assessments.
• Develop remediation plans for identified vendor risks and ensure follow-through to resolution.
• Develop and implement comprehensive IT governance frameworks to align with organizational objectives and regulatory requirements.
• Conduct risk assessments to identify, evaluate, and mitigate potential IT risks.
• Establish and maintain GRC tools to streamline risk and compliance management.
• Draft, update, and enforce IT policies, procedures, and controls to meet industry standards and best practices.
• Collaborate with stakeholders to drive organizational compliance and risk strategies.
• Lead ISO 27001 implementation projects, including gap analyses, control selection, and risk treatment plans.
• Develop and maintain Information Security Management Systems (ISMS) documentation, including Statement of Applicability (SoA) and Risk Treatment Plans.
• Conduct internal audits to ensure ISO 27001 compliance and prepare for external certification audits.
• Deliver security awareness training and ensure organization-wide adherence to ISO standards.

• Respond to customers via live chat or email, often managing multiple sessions simultaneously.
• Provide prompt, accurate and well‑structured written responses.
• Troubleshoot and resolve issues, or escalate when needed.
• Maintain chat logs and update CRM / ticketing systems accordingly.
• Prioritize urgent chats, ensure timely follow‑up, and aim for high satisfaction rates.
• Develop strong product/service knowledge to support effective resolution.
• Collaborate with team leads and colleagues to meet targets and maintain quality standards.
• Participate in training sessions on new processes, products, and best practices in customer service.
• Adhere to company policies, SLAs, and quality standards in all communications.
• Attend periodic feedback sessions and contribute to continuous process improvement.
• Handle inbound/outbound calls to address customer queries (orders, billing, deliveries, account issues).
• Offer troubleshooting support or escalate complex cases to higher support tiers.
• Maintain a professional, empathetic tone to ensure customer satisfaction.
• Log each interaction accurately in the CRM system.
• Follow up where needed to close pending customer issues.
• Meet performance targets such as average handling time, call resolution rate, and customer satisfaction score.