SARATH CHAKAMPATH
Whitefiled, Bangalore
Summary
Dynamic professional with extensive experience at Endosoft Solutions Pvt. Ltd., excelling in quotation management and team leadership. Proven track record in optimizing processes and enhancing customer engagement, while delivering accurate bids and fostering strong relationships. Skilled in data analysis and compliance, driving operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seniour Associate-Quotation Process
Endosoft Solutions Pvt. Ltd.
Bangalore
08.2020 - Current
- Managed day-to-day task assignments for team members, and conducted regular reviews to ensure 100% accuracy and timely delivery.
- Created and analyzed weekly performance reports and KPIs for team members, enabling management to effectively evaluate team performance.
- Regularly reviewed customer portals to track and evaluate bids and tender opportunities for business participation.
- Acted as the first point of contact for customers and stakeholders across Qatar, Oman, and Egypt.
- Led virtual and in-person client meetings to enhance customer engagement and generate new business leads.
- Handled customer inquiries and clarifications related to quotations and orders while coordinating with cross-functional teams to ensure on-time issue resolution.
- Handling end-to-end export logistics and documentation, ensuring timely and compliant shipments from India.
- Coordinated with my team for the quote preparation and pricing analysis for customers.
- Expanded the customer base by identifying new prospects and building long-term business relationships within the territory.
- Cultivated strong customer relationships through proactive communication for the existing customers.
- Optimized processes to enhance operational efficiency.
- Conducted data analysis and generated reports to support decision-making.
- Delivered exceptional customer service by resolving inquiries efficiently.
- Created accurate customer quotations and ensured timely bid submissions via customer portals.
- Executed order processing and management with precision
Customer Service Analyst II
Blue 360 Digital India Pvt Ltd.
Bangalore
02.2019 - 04.2019
- Managed order processing and tracking utilizing Salesforce's Order Management module.
- Prepared Request for Quotation (RFQ) documents to align with customer specifications.
- Resolved custom queries effectively, improving overall customer satisfaction.
- Conducted meticulous data validation for orders to ensure accuracy and completeness.
- Detected and reported duplicate account details, enhancing data integrity.
- Assisted customers with E-commerce site navigation, resolving order placement issues promptly.
Customer Service Analyst
Hubbell India Burndy Technology & Global Business Services Pvt. Ltd.
Cochin
01.2012 - 01.2019
- Managed end-to-end order processing using SAP and Salesforce systems.
- Created export and domestic Request for Quotation (RFQs) and generated sales orders.
- Oversaw order management as customer service representative, ensuring efficiency.
- Processed purchase orders while clarifying customer inquiries with precision.
- Utilized SAP SD module to craft accurate quotations for domestic and international clients.
- Addressed pricing discrepancies in purchase orders through thorough cross-referencing.
- Handled Return Merchandise Authorization (RMA) requests, ensuring seamless processes.
- Conducted margin and pricing analyses to maintain competitive commercial price lists.
Education
Bachelor of Physics -
University of Calicut
Kerala, India01.2011
Skills
- Team leadership
- Bid document review
- Quotation management
- Pricing analysis
- Collaboration
- Market research
- Customer background checks
- Compliance
- Communication skills
- Order management
- Process improvement
- Training and development
- Customer communication
- Export logistics
- Customer engagement
- Data analysis
- Relationship management
Certification
Salesforce Administrator Completion Certification from Simplilearn in 2019
Accomplishments
• Represented the organization at multiple trade shows in Dubai, supporting business promotion and customer engagement.
• Traveling to Qatar for client meetings and business development initiatives.
• Traveling to Qatar for client meetings and business development initiatives.
Personal Information
Marital Status: Married
Languages
- English
- Malayalam
- Hindi
- Kannada
Systems Knowledge/Additional Skils
- SAGE
- ERP
- Salesforce
- SAP
- MS Office
- Power BI( Entry Level)
Timeline
Seniour Associate-Quotation Process
Endosoft Solutions Pvt. Ltd.
08.2020 - Current
Customer Service Analyst II
Blue 360 Digital India Pvt Ltd.
02.2019 - 04.2019
Customer Service Analyst
Hubbell India Burndy Technology & Global Business Services Pvt. Ltd.
01.2012 - 01.2019
Bachelor of Physics -
University of Calicut