SARATH KUMAR

• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Implemented new training courses after assessing corporate data and identifying employee weaknesses.
• Recruited and trained new members of guest service team.
• Identified and recommended staff for key positions and departments.
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• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Monitored company inventory to keep stock levels and databases updated.
• Received and processed stock into inventory management system.
• Drove operational improvements which resulted in savings and improved profit margins.

• Manage airport operations from passenger handling, invoices verification of Air India
• Plan and lead team during flight disruptions
• Liaising with authorities - BOI, Customs, Airport Authority and CISF
• Supervise service partners to ensure company standards
• Ensure timely departure of aircraft with company standards and policy
• Help customer to experience exceptional service committed by management
• Ensure reports are met before deadline
• Performing load and trim for B737 and having LOADSHEET license for B737max , A319, A320 ∙
• Handling in departure and arrivals
• Maintaining ramp safety, assisting engineers for fuelling , baggage loading as per LIR ∙
• Known to use Amadeus check-in system and liaison system
• World tracer- baggage handling and tracking system AHL, DPR, OHD
• Scoot Tiger Air check-in navitaire skyport and skyspeed
• FLD handling and approving for Scoot, EXPERIENCE
• AIR INDIA EXPRESS ∙ Handling BMA for trolley analysis, which helps to avoids mixed loading and partial error baggage damage handling.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
• Trained employees in essential job functions.

• Team marketing for Air India for its new schedule flight creating awareness among people of its new route and its international connection
• Using six sigma analysis employee performance, reducing unwanted OT, targeting better performance of all worker
• Daily performance of aircraft and its ability to carry cargo load by rationally reducing under load
• Using data analytics tool measure pick season revenue and regular season

GPA: 6.8