Hi, I’m
SARATH KUMAR.P.V
Field Service Manager
Calicut
Summary
Experienced field service engineer seeking a Field Service Manager position within the medical device industry. Aim to leverage extensive technical expertise in biomedical instrumentation and proven problem-solving skills to optimize equipment performance, elevate customer satisfaction, and drive service excellence.
Overview
11
years of professional experience
1
Certification
4
Languages
Work History
KARL STORZ ENDOSCOPY INDIA PVT LTD
Customer Support Engineer
05.2018 - Current
Job overview
- Delivered expert technical assistance and support for KARL STORZ endoscopy medical devices.
- Provided comprehensive on-site and remote technical support for KARL STORZ endoscopy equipment to healthcare professionals.
- Conducted routine maintenance, troubleshooting, and repairs, ensuring optimal equipment functionality and minimizing downtime in clinical settings.
- Collaborated with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
- Maintained detailed service records, documenting all maintenance activities, repairs, and customer interactions.
- Delivered training to customers on proper equipment operation and maintenance procedures to enhance their proficiency.
- Improved customer uptime by proactively addressing technical issues and providing timely resolutions.
- Contributed to enhanced customer satisfaction through effective communication and responsive support services.
Heath Care India (PHILIPS HEALTHCARE Authorized Service provider)
Service Engineer
07.2015 - 04.2018
Job overview
- Provided expert service and support for Philips Healthcare medical devices as an authorized service provider.
- Conducted preventative maintenance, troubleshooting, and repair of Philips Healthcare equipment, including imaging systems and patient monitoring devices.
- Maintained strict adherence to quality control standards and safety protocols during all service activities.
- Collaborated effectively with healthcare professionals to understand their needs and provide optimal service solutions.
- Documented all service activities and equipment performance data accurately and comprehensively.
- Provided technical support and training to healthcare staff on equipment operation and maintenance.
- Contributed to enhanced customer satisfaction by delivering timely and effective service solutions.
- Maintained high standards of equipment performance through consistent and meticulous maintenance practices.
Education
Rajiv Gandhi College of Engineering and TechnologyPondicherry
B.Tech. from Biomedical
01-2015
Azchavattom Higher Secondary School
H.S.C.
01-2011
University Overview
State Board
Sree Rama Krishna Higher Secondary School
S.S.L.C.
01-2009
University Overview
State Board
Skills
Problem-solving
Communication
Customer Service
Adaptability
Teamwork
Biomedical Instrumentation
Electronic Devices
Circuit Analysis
Medical Device Repair
Preventive Maintenance
Hospital Management
Endoscopy Equipment
Imaging Systems
Patient Monitoring
Calibration
Customer Support Management
Equipment Maintenance
Technical Troubleshooting
Service Engineering
Certification
Testing and Calibration workshop (IQRAA Hospital and Niranjan Ultrasounds India)
Interests
Listening to Music, Cooking, Technology, DIY Projects
Accomplishments
- Participated in Medical Instrumentation Workshop Conducted In College At The Year 2015.
- Active Member In The Organizing Committee Of Department Technical Festival CHIMERA 2014.
Additional Information
•Area of Coverage - Kasaragod to Palakkad
• Current Location: Calicut, Kerala
• Current CTC: ₹5,40,000 – ₹6,00,000 PA (Approx. ₹39k Monthly Take-home)
• Expected CTC: ₹12,00,000 – ₹15,00,000 PA (Negotiable)
•
Notice Period: 30 days
Timeline
Customer Support Engineer
KARL STORZ ENDOSCOPY INDIA PVT LTD
05.2018 - Current
Service Engineer
Heath Care India (PHILIPS HEALTHCARE Authorized Service provider)
07.2015 - 04.2018
Rajiv Gandhi College of Engineering and Technology
B.Tech. from Biomedical
Azchavattom Higher Secondary School
H.S.C.
Sree Rama Krishna Higher Secondary School
S.S.L.C.