SARATH KUMAR S
Thiruvallur
Summary
Payment Analyst with expertise in banking operations and risk assessment at HCL Technologies Ltd. Demonstrated success in optimizing payment processing and improving client satisfaction. Skilled in quality analysis and process enhancement, achieving zero financial losses through effective communication and training. Focused on driving operational excellence and promoting collaboration within teams.
Overview
9
9
years of professional experience
Work History
Payment Analyst
HCL Technologies Ltd
Chennai
05.2023 - Current
- Authorized verification of SWIFT messages, including MT 103, MT 202, and MT 202COV payments.
- Coordinated international payments and reconciliations while overseeing manual authorization processes.
- Conducted pre-screening for transactions by assessing risk in customer accounts and compliance with sanctions.
- Processed payments according to SOPs, ensuring adherence to deadlines and accuracy controls.
- Specialized in foreign exchange booking for cross-currency payments.
- Resolved issues related to MT103, MT202, and MT202COV transactions.
- Investigated beneficiary bank requests regarding amendments and cancellations, responding via MT199, MT196, MT299, and MT296.
- Handled escalations with urgency, maintaining zero financial losses due to errors or delays.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Maintained up-to-date records of all transactions related to SME activities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed effective communication channels between internal departments at the SME.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided training sessions for new employees at the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior Process Executive
Equiniti India Private Ltd.
Chennai
03.2020 - 04.2023
- Registered shareholder deaths on shareholdings using death certificates and probates.
- Analyzed documents to evaluate eligibility for registration of shareholder deaths.
- Addressed inquiries regarding company acquisitions, payment issues, and mandate details.
- Responded to shareholder queries received via email in a timely manner.
- Prioritized critical emails and ensured responses adhered to turnaround times.
- Sent requested transfer and sale documents to shareholders promptly.
Process Advisor
Kelly Services India Pvt Ltd (Deputed to Barclays Global Service Center)
Chennai
02.2018 - 02.2020
- Verified customer documents for UK clients, ensuring compliance with ID&V processes.
- Assessed customer histories for insolvency, bankruptcy, and fraud indicators.
- Analyzed complaints to determine appropriate redress refund amounts, including compensation and interest.
- Managed urgent requests for vulnerable customers, providing final responses and payments within 24 hours.
- Worked under pressure to consistently meet deadlines while delivering excellent customer support.
- Cross-trained in additional processes to support teams during high-volume periods.
Assistant Sales Engineer
Lapmaster Wolters India Pvt Ltd.
Chennai
07.2016 - 08.2017
- Conducted product demonstrations and training sessions through customer site visits.
- Documented account activities and generated detailed sales reports for analysis.
- Collaborated with sales team to identify customer requirements and boost product sales.
- Defined system specifications by discussing equipment needs with customers and engineers.
- Recommended improvements to demonstrate potential cost reductions and process enhancements.
- Resolved customer inquiries promptly via phone and email communication channels.
- Expanded professional network by attending trade shows, industry events, and seminars.
- Ensured efficient operations by completing daily duties accurately.
Education
B.E - Mechanical engineering
Bhajarang Engineering College
Chennai01.2016
Skills
- Banking operations
- Payment processing
- Quality analysis
- Audit and review
- Client satisfaction
- Risk assessment
- Process improvement
- Knowledge transfer
Accomplishments
Awarded as Quality Icon for the months of June and September 2022
Awarded as Most Committed Employee of OND 2024
Languages
- English
- Tamil
- Hindi
Personal Information
- Date of Birth: 10/29/93
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the particulars given above are true to the best of my knowledge and belief.
Timeline
Payment Analyst
HCL Technologies Ltd
05.2023 - Current
Senior Process Executive
Equiniti India Private Ltd.
03.2020 - 04.2023
Process Advisor
Kelly Services India Pvt Ltd (Deputed to Barclays Global Service Center)
02.2018 - 02.2020
Assistant Sales Engineer
Lapmaster Wolters India Pvt Ltd.
07.2016 - 08.2017
B.E - Mechanical engineering
Bhajarang Engineering College
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