SARATH MOHAN
ELECTRIC VEHICLE DESIGNER/ SENIOR SERVICE ADVISOR
Pathanamthitta,KL
Summary
Self-directed Work Study Student motivated to apply education and experience in job role. Excellent listener comfortable completing various tasks to keep operations running smoothly. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intern of Advanced Certificate Pgm in E.V Dsgn.
Intellipaat
Bangalore
05.2024 - Current
- Utilized software tools such as MATLAB and Simulink to analyze data from field tests.
- Created mathematical models of engineering systems, using software such as MATLAB and Simulink, to simulate system behavior under different conditions.
Senior Service Advisor
AGT Motors
Pathanamthitta
11.2020 - Current
- Developed comprehensive service plans for customers' vehicles, including cost estimates and timelines.
- Provided customer service and advice to clients regarding vehicle maintenance and repair.
- Identified opportunities for upselling services and recommended them to customers accordingly.
- Resolved customer complaints regarding service issues in a timely manner.
- Inspected completed jobs before returning vehicles to customers; verified satisfaction with results.
Body Shop Advisor
Indus Motors pvt.ltd
Pathanamthitta
01.2017 - 10.2018
- Advised customers on repair processes and timelines.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Documented repair processes and completed work orders.
- Reviewed completed jobs with customers, answered questions, and ensured satisfaction with the results.
Technician
LEXUS- Saud Bahwan Group, Muscat.
Muscat
10.2014 - 12.2016
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Completed scheduled appointments on time to drive quality service.
Technician
Indus Motors pvt.ltd
Pathanamthitta
04.2012 - 10.2014
- Operated specialized diagnostic tools used to identify system faults.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Replaced defective components or parts as needed.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Managed quality control and maintained high level of customer satisfaction.
Education
Diploma in Automobile Engineering
New Cape Polytechnic College
Tamilnadu04-2012
Skills
- MATLAB
- Simulink
- Data analysis
- Mathematical modeling
- Computer skills
- Vehicle inspection
- Customer service
- Problem solving
- Communication skills
- Time management
- Quality control
Certification
- Completed special diagnostics training at Kochi.
- Completed service advisor bodyshop training at Kun Hyundai, Tamilnadu
Languages
Malayalam
First Language
English
Beginner (A1)
A1
Hindi
Beginner
A1
Timeline
Intern of Advanced Certificate Pgm in E.V Dsgn.
Intellipaat
05.2024 - Current
Senior Service Advisor
AGT Motors
11.2020 - Current
Body Shop Advisor
Indus Motors pvt.ltd
01.2017 - 10.2018
Technician
LEXUS- Saud Bahwan Group, Muscat.
10.2014 - 12.2016
Technician
Indus Motors pvt.ltd
04.2012 - 10.2014
Diploma in Automobile Engineering
New Cape Polytechnic College
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