Summary
Overview
Work History
Education
Accomplishments
Training
Languages
Personal Information
Timeline
Generic
Sarath MS

Sarath MS

Ernakulam , Kerala

Summary

Dependable Team Player with 14 years of experience in Airline Ground Operations, demonstrating strong management capabilities and a commitment to meeting tight deadlines. Known for a robust work ethic and advanced problem-solving skills, consistently delivering high-quality results under pressure. Adept at fostering teamwork and collaboration within diverse teams to enhance operational efficiency. Career aspirations include further leadership opportunities to drive strategic initiatives in the airline industry.

Overview

17
17
years of professional experience

Work History

Guest Services Agent

Kingfisher Airlines Ltd
04.2008 - 04.2012
  • Working at Airport Operation Control Center Bangalore and coordinating with operations head office, SOCC Mumbai and BIAL AOCC for operational requirements
  • Deliver efficient guest service and maximize revenue.
  • Personally, deal with irate guests on exceptional basis
  • Reservations and E-Ticketing including cancellation and rebooking
  • Effectively coordinate with officials from Airport Authorities, Customs and Immigration etc
  • Interacting with regards to mishandled baggage procedure
  • Working at Airport Operation Control Center Bangalore and coordinating with operations head office, SOCC Mumbai and BIAL AOCC for operational requirements

Duty Officer

Go Airlines India Ltd
06.2012 - 01.2016
  • Provide complete flight supervision to flights in a shift
  • Decision making that is logical, practical and economic especially during flight disruptions and contingencies
  • Identifying and resolving various staff related issues such as training needs, performance appraisals, etc
  • Resolving various customer issues and grievances at different contact points
  • Take briefing/debriefing on various issues such as procedures, policies, incidents and any other promotional activities taking place
  • Brief staff on special situations and conditions

Duty Manager

Go Airlines (I) Ltd
02.2016 - 03.2020
  • Manage overall daily functions through effective advance planning and allocation of manpower and resources
  • Ensure all procedures are adhered to and that person, property and equipment are protected from all hazards
  • Lead team members and oversee handling agents to ensure they deliver consistent great customer service experience, clubbed with highest levels of safety and security
  • Ensure third party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraint whilst not compromising on quality
  • Ensure to evaluate cost implications and balance with quality when making day-to-day operational decisions
  • Represent airport manager by participating in airport related activities, create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers
  • Responsible to ensure that all operational records/documentation used/required of station ground operations is managed and controlled
  • Build and maintain an efficient operation team and seek to gain and retain the cooperation of the individual

Co-founder

SOLTOX Technology Enterprises LTD
01.2022 - 05.2023
  • Develop and implement operational policies and a strategic plan
  • Create environment that promotes great performance and positive morale
  • Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Work with executive board to determine values and mission, and plan for short and long-term goals
  • Hired and trained a talented team who can contribute towards company growth

Airport Services Duty Officer

Qatar Airways
Kozhikode
05.2023 - Current
  • Oversee the daily airport operations, acting as a key liaison between airport service providers, and passengers, ensuring smooth coordination and operational efficiency across all departments
  • Ensure compliance with safety and security standards during all passenger and aircraft handling operations and reporting any incidents/accidents to management
  • Manage shift-based teams, optimizing manpower to meet operational demands while maintaining high staff morale
  • Conducts spot-checks to ensure highest level of customer service standards are maintained
  • Resolve customer issues promptly, collaborating with Customer Relations and other departments to address and resolve complaints
  • Support the airport manager in the annual budgeting process by preparing cost estimates, monitoring ongoing expenses, and ensuring that the operational budget aligns with the financial goals
  • Organize and lead monthly meetings with Ground Handling Agents (GHAs) to review the previous month's performance, identify areas for improvement, and ensure that deadlines and operational goals are met
  • Facilitate discussions to foster accountability and continuous improvement within the team
  • Conduct regular briefing sessions for shift teams and GHAs, ensuring clear communication of operational updates and expectations
  • KPI/SPI and special handlings such as VIP/MAAS/PRM
  • Manage the utilization of petty cash expenses and keep a track of petty cash expenditure in line with standard financial procedures
  • Responsible for updating the station's emergency response plan, monitoring ancillary revenue performance, and ensuring on-time performance

Education

Bachelor's Degree - Catering Science and Hotel Management

Bharathiar University
Coimbatore
05.2006

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess Training
Ernakulam
03-2008

Accomplishments

Received Go Air GoFurther Award for FY 2014-15. This award is given to the best performing team member with remarkable achievement in customer service, operational enhancement or integrity.

Training

  • Airport Service Manager Course Level 1 and 2
  • Load and trim license Airbus 320
  • International Reservations E-Ticketing Training
  • Lean Six Sigma Green Belt Certification
  • Soft Skill Facilitator

Languages

  • English
  • Hindi
  • Malayalam

Personal Information

  • Date of Birth: 02/05/1986
  • Nationality: Indian
  • Marital Status: Married

Timeline

Airport Services Duty Officer

Qatar Airways
05.2023 - Current

Co-founder

SOLTOX Technology Enterprises LTD
01.2022 - 05.2023

Duty Manager

Go Airlines (I) Ltd
02.2016 - 03.2020

Duty Officer

Go Airlines India Ltd
06.2012 - 01.2016

Guest Services Agent

Kingfisher Airlines Ltd
04.2008 - 04.2012

Bachelor's Degree - Catering Science and Hotel Management

Bharathiar University

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess Training

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Sarath MS