Sarath S
Alappuzha
Summary
Results-driven leader skilled in performance management, training, and support to enhance team standards. Collaborates with senior management to implement growth strategies and optimise trading outcomes. Resolves customer issues professionally while maintaining service levels. Utilises leadership and problem-solving abilities to navigate challenges, build relationships, and prioritise effectively for sustained business success.
Overview
1
1
Language
17
17
years of professional experience
Work History
Assistant Manager
Oriental Group
kayamkulam
10.2019 - Current
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Coordinated with senior management to implement strategic plans for revenue growth.
Operations Manager
BETA HEALTH CARE
ERNAKULAM
08.2015 - 09.2019
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored staff performance and developed improvement plans.
ELECTRICAL SUB ENGINEER
KERALA STATE ELECTRICITY BOARD
KAYAMKULAM
06.2011 - 06.2014
- Maintenance and Inspection:-Regularly checking distribution lines,transformers,and substations to ensure safe and proper functioning.
- Documentation and Reporting:-Recording daily maintenance logs,inspection outcomes,and fault reports for official accountability using board tools.
- Provided assistance to customers with billing inquiries and service interruptions.:-Addressing customer complaints regarding billing errors , local electricity interruptions.
Electrical Supervisor
POWERCRAFT ENGINEERS
CHANGANASSERY
05.2009 - 05.2011
- Supervised and coordinated daily activities of electrical technicians to meet project deadlines efficiently.
- Analysed electrical system failures and implemented corrective actions to prevent recurrence.
- Identified and checked electrical components, labels and wiring in accordance with drawings.
- Followed safety practices and procedures during work activities to avoid accidents or damage to electrical components and wires.
- Supervised site access for electrical staff, operatives and equipment deliveries, maintaining site security.
Education
MBA - BUSINESS
ALBEDO SCHOOL OF BUSINESS MANAGEMENT
Kochi, KL01-2019
BTECH - ELECTRICAL ENGINEERING
ALBEDO SCHOOL OF TECHNICAL EDUCATION
Kochi, KL01-2017
Diploma of Higher Education - Electrical Engineering
Gov.Politechnic College
Kottayam01-2007
Certificate of Higher Education - SCIENCE
M S M HSS,Kayamkulam
KAYAMKULAM01-2003
Skills
- Store operations
- Opening procedures
- Revenue growth strategies
- Operational support
- Staff training
- Customer service
- Customer complaint management
- Customer relations
- Conflict resolution
- Leadership skills
- Staff mentoring
Languages
English
Advanced
C1
Interests
- travelling and exploring new places,reserching their history and culture
- Reading travel stories ,autobiographies and shortstories,and writing shortstories in malayalam
Timeline
Assistant Manager
Oriental Group
10.2019 - Current
Operations Manager
BETA HEALTH CARE
08.2015 - 09.2019
ELECTRICAL SUB ENGINEER
KERALA STATE ELECTRICITY BOARD
06.2011 - 06.2014
Electrical Supervisor
POWERCRAFT ENGINEERS
05.2009 - 05.2011
MBA - BUSINESS
ALBEDO SCHOOL OF BUSINESS MANAGEMENT
BTECH - ELECTRICAL ENGINEERING
ALBEDO SCHOOL OF TECHNICAL EDUCATION
Diploma of Higher Education - Electrical Engineering
Gov.Politechnic College
Certificate of Higher Education - SCIENCE
M S M HSS,Kayamkulam