SARATH S
Koothattukulam
Summary
To build a satisfying career in your esteemed organization that provides me an opportunity to explore my skills and where I can widen the frontiers of my knowledge for the development of the organization.
Overview
19
19
years of professional experience
Work History
Chief Sales Officer
Eden & Co Traders and Logistics
Kottayam
12.2025 - Current
- Directed sales strategy for Eden & Co Traders and Logistics across trading and distribution channels.
- Led key account negotiations with retail, wholesale, and logistics partners.
- Developed sales plans aligned with trading schedules and delivery capacity.
- Resolved escalated customer service issues in a timely manner.
- Maintained accurate records of all customer interactions and transactions.
Systems Engineer
Nuaxil Technologies
Kochi
11.2024 - 10.2025
- Collaborated with cross-functional teams to define and document system requirements and specifications, ensuring alignment with project goals.
- Managed system upgrades and migrations, enhancing system functionality and security for users.
- Collaborated with cross-functional teams to define system requirements and specifications.
- Provided technical support and troubleshooting for complex system issues.
- Analyzed system performance data to pinpoint areas for improvement and proposed actionable solutions.
Sr. Relationship Officer
Axis Bank
10.2023 - 11.2024
- Assisted customers with home loan queries and managed documentation through disbursal and post-service follow-up.
- Reviewed and processed loan applications, ensuring documentation accuracy and compliance.
- Managed customer accounts and resolved inquiries efficiently.
- Processed loan applications and verified documentation for accuracy.
- Cultivated and strengthened relationships with key clients to improve service delivery and customer satisfaction.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Collection Agent
Bajaj Finserv Ltd.
11.2021 - 09.2023
- Worked as a collection agent at Bajaj Finserv.
- Managed outstanding accounts and followed up on overdue payments to facilitate timely collections.
- Negotiated payment plans with clients, successfully resolving overdue balances and restoring account status.
- Documented all interactions and maintained accurate account records.
- Delivered excellent customer service by addressing client inquiries, enhancing client satisfaction and trust.
- Assisted clients in understanding their payment options and terms.
Manager
Saint Kuriakose Exporters LLP
05.2021 - 10.2021
- Managed product exports and marketing efforts. the exporting and marketing of their new product.
- Dealt with different market strategies to learn more about the products and their selling.
- Coordinated communication between suppliers, customers, and internal teams effectively.
- Dealt with different market strategies to know more about the products and their selling.
- Facilitated communication between suppliers, customers, and internal teams to streamline operations.
Associate - IT Helpdesk
Sutherland Global Services
09.2017 - 03.2020
- Assisted customers with installation and support of McAfee Antivirus across North America, Europe, Middle East, and Africa, ensuring seamless user experiences.
- Executed daily tasks with precision, contributing to overall service reliability.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs promptly and efficiently.
System Engineer
Accel Frontline Ltd
11.2012 - 09.2017
- Handled the AMC of systems at various organizations.
- Provided Windows troubleshooting and printer support services.
- Conducted repairs on PCs, CPUs, and printers.
- Provided troubleshooting support for Windows systems and printers, resolving technical issues efficiently.
- Repaired PCs, CPUs, and printers.
- Monitored system performance and performed regular maintenance checks to maintain system integrity.
System Engineer
Cyber Systems
Koothattukulam
01.2008 - 01.2011
- Configured modems and Wi-Fi networks to enhance connectivity..
- Installed and configured operating systems, middleware products and databases.
- Performed testing to determine functionality or optimization.
- Completed projects by established deadlines to ensure timely delivery. and within budget.
- Delivered projects on schedule and adhered to budget constraints.
- Conducted testing to assess functionality and identify optimization opportunities.
Education
Bachelor of Arts - Economics
St.Stephen's College
UzhavoorHS Schooling - Commerce
Tharbiyath Trust Vocational Higher Secondary School
MuvattupuzhaSchoolings -
Nirmala High School
MuvattupuzhaSkills
- Sales strategy development
- Client acquisition strategies
- Sales performance analysis
- Revenue forecasting
- Market trend analysis
- Client management
- Sales team leadership
- Strategic partnership development
- Customer relations
- Effective communication
- Team collaboration
- Attention to detail
- Time management
LANGUAGES
English (Fluent), Malayalam (Fluent), Tamil (Intermediate)
Timeline
Chief Sales Officer
Eden & Co Traders and Logistics
12.2025 - Current
Systems Engineer
Nuaxil Technologies
11.2024 - 10.2025
Sr. Relationship Officer
Axis Bank
10.2023 - 11.2024
Collection Agent
Bajaj Finserv Ltd.
11.2021 - 09.2023
Manager
Saint Kuriakose Exporters LLP
05.2021 - 10.2021
Associate - IT Helpdesk
Sutherland Global Services
09.2017 - 03.2020
System Engineer
Accel Frontline Ltd
11.2012 - 09.2017
System Engineer
Cyber Systems
01.2008 - 01.2011
Bachelor of Arts - Economics
St.Stephen's College
HS Schooling - Commerce
Tharbiyath Trust Vocational Higher Secondary School
Schoolings -
Nirmala High School