SARATH SASIDHARAN
Coimbatore
Summary
Results driven Business Analyst with 8+ years of experience in the Healthcare domain, specializing in product development, process digitalization, and end-to-end business analysis. Proficient in end-to-end business analysis, requirements elicitation, process improvement, and solution design. Experienced in collaborating US stakeholders, including product owners, billing teams, and technical stakeholders, to translate business needs into scalable digital solutions. Experienced in both Agile and Waterfall methodologies, Known for driving digital transformation initiatives, facilitating sprint ceremonies, and ensuring alignment between business needs and technical solutions.
Overview
9
9
years of professional experience
Work History
Business Analyst/Scrum Master
NTT Data
01.2022 - 09.2025
- Partnered with Product Owner to define and refine the product backlog, breaking down epics into actionable user stories with clear acceptance criteria.
- Acted as a liaison between US stakeholders and technical teams, facilitating clear communication to deliver efficient and compliant business solutions.
- Conducted requirement workshops and story mapping sessions to align stakeholders on priorities and ensure business value delivery.
- Skilled in writing clear and detailed User Stories with well-defined acceptance criteria, ensuring development teams fully understand business requirements.
- Supported Sprint Planning by clarifying requirements and helping the team estimate stories for realistic sprint commitments.
- Collaborated with development teams to define and document RESTful API requirements for system integrations between appointment scheduling, billing, and external payer systems.
- Worked with JSON-based request and response payloads to validate API data mappings, field-level validations, and business rules.
- Supported secure API access by gathering and validating requirements for OAuth 2.0–based authentication and authorization mechanisms.Facilitated Sprint Reviews and Retrospectives, capturing feedback to continuously improve team performance.
- Used Jira/Confluence to maintain transparent documentation and ensure traceability of requirements across sprints.
- Monitored velocity trends and burndown charts to improve sprint forecasting and delivery predictability.
- Ensured that delivered features met Definition of Done (DoD) and business acceptance before release.
- Bridged the gap between business and development teams by facilitating communication, refining requirements, and ensuring sprint goals aligned with business priorities.
- Collaborated closely with the UI/UX design team to translate business needs into intuitive and user-friendly interface designs.
- Supported secure API access by gathering and validating requirements for OAuth 2.0–based authentication and authorization mechanisms.
Business Analyst
NTT Data - Quintessence
09.2018 - 01.2022
- Gathered and documented detailed Business Requirements Documents (BRD) and Functional Requirement Documents (FRD), ensuring 100% stakeholder sign-off before development.
- Collaborated with US Healthcare clients to gather, analyze, and document business requirements ensuring alignment with regulatory standards and operational goals.
- Performed detailed Gap Analysis between existing (AS-IS) and proposed (TO-BE) processes to identify system inefficiencies and recommend effective business solutions.
- Created process maps, data flow diagrams, and use case diagrams to support solution design and system architecture discussions.
- Ensured that wireframe designs aligned with functional requirements, maintaining consistency between business objectives and user experience.
- Worked closely with QA teams to prepare test plans and test cases, ensuring complete coverage based on documented requirements.
- Supported User Acceptance Testing (UAT) by coordinating schedules, preparing UAT scenarios, and validating issues to ensure a smooth go-live.
- Managed change requests through formal change control processes, minimizing scope creep and maintaining project timelines.
- Maintained traceability matrix to ensure every requirement was delivered and tested before project closure.
- Coordinated with Project Managers to track milestones, deliverables, and risks, ensuring Waterfall projects were completed within budget and timelines.
Business Associate
NTT Data
11.2016 - 09.2018
- Involved in end-to-end Revenue Cycle Management (RCM) processes, including patient registration, charge capture, claim submission, payment posting, and denial management to ensure accurate and timely reimbursements.
- Skilled at analyzing denial trends, preparing actionable reports, and implementing process improvements to reduce rework and claim rejections.
- Experience in payment posting accuracy validation and reconciliation, ensuring compliance with payer contracts and financial integrity.
- Adept at credit balance review and refunds, minimizing compliance risks and maintaining clean accounts.
- Proven ability to work with payers and internal teams to reduce outstanding AR and shorten revenue cycle days.
- Knowledge of HIPAA regulations and healthcare compliance, ensuring secure handling of patient data and adherence to audit requirements.
Education
Bachelor of Science - Information Technology
Hindusthan College of Arts & Science
Coimbatore04.2016
Skills
Requirement Gathering and Analysis
References
Sivakumar, sivakumar.palanicham@nttdata.com, NTT Data
Accomplishments
- Led end-to-end requirement elicitation and documentation for two healthcare digitalization projects, resulting in 35% process efficiency improvement and faster stakeholder alignment.
- Designed wireframes, workflows, and user journeys to bridge communication gaps between business and technical teams, enabling 30% faster requirement sign-offs.
- Improved claim reimbursement turnaround time through proactive follow-ups, timely reprocessing of corrected claims, and accurate payment posting, ensuring faster revenue flow for the client.
- Authored and managed user stories in JIRA adhering to the INVEST principle, driving 95% on-time sprint delivery and ensuring business priorities were met.
- Facilitated UAT planning and execution by preparing test scenarios and acceptance criteria, leading to 100% user acceptance and zero post-production defects.
- Collaborated with cross-functional teams and stakeholders to integrate solutions with EHR and billing systems, ensuring HIPAA compliance and seamless end-user adoption across departments.
- Reduced overall claim denial rate by performing root cause analysis on high-volume denial categories like eligibility, COB, and medical necessity and implementing corrective actions with the billing and coding teams.
Timeline
Business Analyst/Scrum Master
NTT Data
01.2022 - 09.2025
Business Analyst
NTT Data - Quintessence
09.2018 - 01.2022
Business Associate
NTT Data
11.2016 - 09.2018
Bachelor of Science - Information Technology
Hindusthan College of Arts & Science
Tools
Jira, Confluence, Balsamiq, Draw.IO, MS Office, EPIC
Domain
Healthcare (US Clients)