Sarath S Kumar
Alappuzha
Summary
Dynamic logistics professional with a proven track record at Delhivery, excelling in operational leadership and client management. Achieved 98%+ on-time delivery while implementing cost-reduction strategies. Skilled in team building and strategic planning, driving significant business growth through effective client acquisition and retention. Fluent in multiple languages, enhancing communication across departments.
Overview
10
10
years of professional experience
Work History
Station Manager
Delhivery
Alappuzha
01.2024 - Current
- Lead station operations, ensuring 98%+ on-time delivery performance across all routes.
- Managed 11 B2C centers and 2 large centers handling 6 tons daily and 200 tons monthly.
- Maintained client relationships with Aditya Birla Group, More Retail, Zuventus Pharma, and major coir exporters.
- Oversaw FedEx international export operations for Kerala, serving as the regional trainer.
- Coordinated massive festive logistics, handling 300 tons during Diwali through large centers.
- Successfully added over 20 new clients by arranging meetings between the sales team and potential clients, leading to significant volume growth.
- Continuously focused on client acquisition and retention as part of business expansion strategies.
- Streamlined inter-department communication, boosting operational efficiency by 15%.
- Implemented cost-reduction strategies, lowering monthly operational expenses by 12%.
- Coordinated with leadership on budget planning and expense management.
Team Lead
Delhivery
Alappuzha
03.2022 - 01.2024
- Handled both large and small shipments, including being the FedEx spoke for all Kerala international operations.
- Played an active role in onboarding new clients through collaboration with sales and operations.
- Managed high-profile clients including Wilton Weavers Pvt Ltd, Cocotuft Pvt Ltd, Omnivent Pvt Ltd, Extraveave Pvt Ltd, and NC John & Sons.
- Managed and mentored a 20+ member team to meet daily SLAs in delivery and dispatch.
- Rolled out regular coaching, reducing onboarding time for new staff by 30%.
- Introduced SOPs for daily reporting, improving issue resolution turnaround by 40%.
Branch Head
ST Courier
Alappuzha
01.2016 - 02.2022
- Oversaw full branch operations, ensuring timely dispatch and delivery of consignments.
- Led client acquisition efforts across Kerala, establishing long-term relationships with major clients.
- Handled B2B client management and customer operations across all of Kerala.
- Managed a 1-ton daily volume for clients like Sun Direct, LG, Micromax, VU, and various pharma industry distributors.
- Built and maintained relationships with transporters, vendors, and customers.
- Maintained 100% SLA compliance through precise coordination and real-time tracking.
- Reported daily consignment status to regional HQ, minimizing delays and losses.
Education
BCom - Commerce
Rabindranath Tagore University
Raisen, Madhya Pradesh06.2024
Diploma - Logistics Management
Global Institute of Management And Studies
Noida01.2018
Higher Secondary Education -
Kerala State Board
Alappuzha01.2012
Skills
- Operational Leadership: Experienced in leading logistics operations and managing teams to achieve high performance
- Logistics & Fleet Management: Proficient in managing logistics flows and fleet operations including high-volume shipments
- Team Building & Mentoring: Skilled in coaching teams, reducing onboarding time by 30%, and improving team performance
- Budgeting & Cost Optimization: Implemented cost-reduction strategies lowering operational expenses by 12%, and budget planning
- SOP Development & Implementation: Created standard operating procedures improving reporting and issue resolution by 40
- Strategic Planning: Focused on client acquisition, retention, and business growth strategies
- B2B & International Client Management: Experienced in managing key B2B clients and overseeing international logistic operations (FedEx exports)
- Festive Volume Handling: Managed logistics for large festive volumes (300 tons during Diwali) effectively
- Client Acquisition & Tracking: Proficient in acquiring new clients and maintaining relationships across multiple key accounts
- Client Relationship Development: Maintained strong client relationships with major groups/customers
- Business Growth Strategy: Contributed to volume growth and business expansion through operational and sales collaboration
- Communication: Fluent in English, Hindi, Malayalam, Tamil with effective inter-department communication skills
- ChatGPT Prompting: Familiar with ChatGPT prompting to support tasks
- MS Office: Experienced in MS Office suite applications
Languages
English: Highly proficient in speaking and writing, Hindi: Good working knowledge, Malayalam: Native speaker, Tamil: Good working knowledge
Timeline
Station Manager
Delhivery
01.2024 - Current
Team Lead
Delhivery
03.2022 - 01.2024
Branch Head
ST Courier
01.2016 - 02.2022
BCom - Commerce
Rabindranath Tagore University
Diploma - Logistics Management
Global Institute of Management And Studies
Higher Secondary Education -
Kerala State Board
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