Kumaran Poomalai

Innovative manager with a proven track record of driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organizational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster a collaborative work environment. Delivers transformative results through a commitment to continuous improvement and a proactive approach.

• Assigning the right teammate to the critical process and ensure the delivery is expected within TAT

• Dedicated Customer Service with practiced interactive skills to deliver premium customer service to clients

• Email Tracking, handling escalations, timely response to clients, other internal and Onshore parties.

• Educating and training the teammates to focus on the Quality to ensure it never gets beyond SLA

• Hands on experience in WSO, MCH and other internal and external applications.

• Worked on Middle Office Funds, CLO's, Full-service Funds and Hyper Care fund groups

• Handling multiple Fund groups and processing Trade and Loan activities like Pending Trade booking, Trade Settlement, Borrowing, Rollover, Pay down, Consolidation, Conversion, etc.

• Identifying the automation possibilities wherever applicable and propose the need to Automation/RPA team

• Preparing productivity MIS for both client and internal in daily basis.

• Preparing month end deliverable reports for productivity, quality, monthly scores of Team

• Identifying the areas of improvement and discussing with the clients that business can be outsourced with minimal risk and optimum output by giving cost benefits to the clients.

• Ensuring that the quality checks are being performed in a timely manner and report back to the client on the same.

• Inviting clients for calibration call to ensure the quality of spot checks done here are abreast with the client because the understanding level should not differ.

• Ensuring the Quality of the training for the new joiners by doing spot checks of their processed files and giving them timely feedback about the deviations and make them understand the way they climb up the learning curve.

• Maintain and update the knowledge repository for the unit and timely implementation of the process change ensuring the units are abreast with the new changes.