Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Disclaimer
Timeline
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Sarathapriya M

Chennai

Summary

Dynamic Assistant Manager with a proven track record at Genpact, leading teams to exceed performance goals. Expert in regulatory compliance and project management, I foster collaboration and drive results. Adept at mentoring, I ensure high-quality outcomes while enhancing team productivity and meeting client expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact India operations private limited
Chennai
08.2024 - Current
  • Key responsibilities:
  • Leading a team of 15, overseeing their performance, quality, and productivity.
  • Mentoring team members and driving results for client project.
  • Focused on delivering high-quality outcomes and meeting client expectations.
  • Project Experience:
  • FATCA and Tax Team:
  • Working on FATCA, CRS and Tax compliance projects, ensuring regulatory requirements were met.
  • Contributing to team goals and objectives, leveraging expertise in tax and FATCA regulations.
  • Client Off-Boarding Team:
  • Playing a key role in off-boarding clients, managing the process to ensure smooth transactions.
  • Collaborating with stakeholders to meet project deadlines and deliver high quality results.

Analyst Lead

Guardian India Operation Pvt Ltd
Chennai
01.2017 - 08.2024
  • Company Overview:
  • Lead a team of 20 associate responsible for reviewing the Client data by liaising with the Regional managers, Sales Reps and underwriters.
  • Ensure the team meets the TAT and perform refresher-based on the audit Received.
  • Shared KPI dashboards daily to ensure everyone meets their production time and is productive.
  • US Compliance- Supervise brokers for regulatory related ethics and guide them legally on US compliance.
  • Verify Park avenue securities a brokerage firm, follows US Regulatory Bodies’s rules and regulations.
  • Add suspense/Payment using Suspense-Receive Scan check copy to process payment on life policies. Adding Funds in policy suspense and process payment as per instruction.

Senior Customer Service Executive

Intelenet Global solutions
Chennai
01.2016 - 01.2017
  • Company Overview: Company Description
  • Worked as a payment investigator for Barclays Bank.
  • Key responsibilities:
  • Maintained accurate customer account information by canceling and updating customer accounts in database
  • Identified and resolved rejection reasons for checks to ensure smooth transactions.

Senior Voice Representative

Dell Business Solutions India Pvt Ltd
Chennai
01.2015 - 01.2016
  • Company Overview: Company Description
  • Worked in Denial management and having good knowledge in U.S Medical Claims process

Education

BTECH - INFORMATION TECHNOLOGY

Anna University
01.2014

Skills

  • Team collaboration
  • Leadership and team management
  • Project management and execution
  • Regulatory compliance and risk management
  • Communication and interpersonal skills

Certification

  • Six Sigma Yellow Belt (Jan 2024) Guardian India
  • Justice Equity Diversity and Inclusion Master- JEDI (Nov 2023) Guardian India

Accomplishments

  • Got Extra Mile Award (2018)
  • ACE Award for Performance (2019)
  • Sixsigma Yellow belt for making the process simplified
  • Almost Saved 20 hours of Team's production Time per month

Disclaimer

I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge. 

Sarathapriya M

Timeline

Assistant Manager

Genpact India operations private limited
08.2024 - Current

Analyst Lead

Guardian India Operation Pvt Ltd
01.2017 - 08.2024

Senior Customer Service Executive

Intelenet Global solutions
01.2016 - 01.2017

Senior Voice Representative

Dell Business Solutions India Pvt Ltd
01.2015 - 01.2016

BTECH - INFORMATION TECHNOLOGY

Anna University
Sarathapriya M