Sarath Baby
Bangalore
Summary
Dynamic Senior Compliance Associate with Amazon Development Centre India, adept in data analysis and process improvement. Spearheaded initiatives that enhanced compliance and reduced operational risks. Proven leader in cross-functional collaboration and mentoring, driving team efficiency and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Compliance Associate - Subject Matter Expert (SME)
Amazon Development Centre India Pvt.
Bangalore
07.2020 - Current
- Led a team of 12 members, which included data analysts and operations associates, to identify and meet the data requirements of the program: Product Assurance and Risk Safety.
- Demonstrated expertise in Data Analysis, Third Party Risk Management, Compliance Audits which derived actionable insights
- Investigated accounts of merchants to identify various compliance issues thereby reducing the FN rate of restricted products by 28%
- Developed macros for business operations which increased on floor utilization by 10%
- Performed comprehensive quantitative and qualitative analysis on 900M products, by interpreting complex data sets and performed root cause analysis which increased the Average Quality score of the program from 96% to 98%
- Designed and implemented database structures, optimizing query performance for efficient data retrieval and resulted in reduction of Average Handling Time (AHT) by 16.67% (280 Mins)
- Developed multiple reporting dashboards using Power-BI and Quick-sight for tracking and adhering to legalities for products on defined / real time basis globally
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Mentored junior staff, fostering a culture of continuous learning and improvement.
- Developed various floor plans that demonstrated the layout and flow of merchandising categories, utilizing data, business context, and presentation architecture.
- Collaborated with cross functional teams and lead Automated Machine Learning and Anomaly Detection & Correction projects, which resulted in a 21% increase in Customer Satisfaction Rate (CSR) from 71% to 92%
- Utilized Machine Learning to classify 675M products in 2022 with an average accuracy of 96%, reducing manual effort by 90% and saving 77 HC, thereby improved the accuracy to 97% upon model launch
- Lead GRC platform implementations and solution deployments
- Conducted audits to identify risks and improve compliance processes.
- Process improvement projects end to end identify through various Key Performance Indicators (KPI) and patterns, which overall increased the efficiency of the team
- Collaborated cross-functionally with teams to understand Fintech business operations and translate them into data-driven solutions and reduced the AHT for operated task by 12%
- Lead end-to-end TPRM framework design and implementation.
- Collaborated with multiple teams to meet project deadlines and ensure the timely delivery of high-quality analytical solutions
- Reviewed and updated compliance documentation to reflect current regulations.
- Facilitated communication between stakeholders regarding compliance requirements.
- Monitored industry trends to enhance compliance practices at the organization.
- Performed periodic reviews of documents related to transactions for accuracy and completeness.
- Investigated and reported on any violations of laws or regulations.
- Created reports outlining findings from investigations into potential violations.
- Monitored the daily operations for potential non-compliance issues.
- Conducted reviews to foster ongoing compliance with federal and local regulations.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Lead third-party risk lifecycle activities including onboarding and monitoring.
- Ensured compliance with regulatory standards across multiple departments.
Process Associate
Think and Learn Pvt. Ltd. - Byjus's Learning Application
Cochin
10.2018 - 05.2020
- Collaborated cross-functionally with teams to understand Fintech business operations and translate them into data-driven solutions and reduced the AHT for operated task by 12%
- Identified and resolved data discrepancies, improving the overall quality of the process by 3%
- Collaborated with multiple teams to meet project deadlines and ensure the timely delivery of high-quality analytical solutions
- Work on the operational cost for the process and sent report to the superiors on timely basis
- Led a team of 7 members for data retrieval , using MYSQL which increased the operational efficiency of the firm by 18%
- Communicated complex technical findings to non-technical stakeholders, facilitating informed decision-making Conducted time motion study of the associated tasks in Finops .
Operations Supervisor
Creshya Technologies Pvt. Ltd
Cochin
02.2018 - 09.2018
- Conducted comprehensive analysis to evaluate the operational efficiency.
- Developed risk assessment frameworks to identify potential risks
- Performed compliance audits on vendors thereby increased CSR ratio from 56% to 89%
- Established a robust due diligence process to ensure the selection of low-risk vendors
- Contributed to the development and enhancement of SOP.
- Collaborated with vendors to address identified risks, implementing corrective actions
- Generated and presented regular reports to senior management.
- Ensured regulatory requirements and industry standards, conducting periodic audits and assessments
- Led cross-functional teams in responding to and mitigating the impact of incidents related to vendor relationships
- Championed a culture of continuous improvement, incorporating feedback and lessons learned into the vendor risk management framework
Trainee System Support
Appsall Mobility Labs
Cochin
06.2017 - 11.2017
- Demonstrated expertise in providing IT support
- Skilled in troubleshooting and resolving hardware and software issues
- Managed and documented system-related incidents
- Routine system maintenance
Education
Master of Business Administration - Systems And Operations Managemnte
Jain University
Bangalore, India04-2023
Bachelor of Technology - Information Technology
Cochin University of Science and Technology
Ernakulam, Kerala04-2018
Skills
- Process improvement
- Data Analysis
- Third party risk management
- Advance SQL
- Macros
- Risk Operations
- Agile Methodologies
- Power BI
- JIRA
- Kanban
- Burn-down Charts
- Operations Management
- Scrum Mastering
- Compliance Management
- MS - Office
- People Management
- Cross-functional collaboration
- Compliance audits
- Strategic Consulting
- Critical Thinking
- Problem Solving
- Business Operations
- Internal audits
- Documentation review
- Knowledge Management
- Time motion study
Certification
- IBM Certified Professional Scrum Master
- IIBF Certification
Projects
On-demand Macros and Automation models, Developed on-demand Macros and Automation models to semi-automate few repetitive tasks leading to increase in utilization for the team to about 10% (85% to 95%). Classification model for operations, Proposed, led and implemented a classification model for operations in 2024 which increased operational efficiency from 87% to 98%.
Languages
- Tamil
- Malayalam
- Hindi
- English
Accomplishments
Employee of the Year 2024-2025 - Compliance Operations
Language
English
Proficient (C2)
C2
Hind
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Malayalam
Native
Native
Timeline
Senior Compliance Associate - Subject Matter Expert (SME)
Amazon Development Centre India Pvt.
07.2020 - Current
Process Associate
Think and Learn Pvt. Ltd. - Byjus's Learning Application
10.2018 - 05.2020
Operations Supervisor
Creshya Technologies Pvt. Ltd
02.2018 - 09.2018
Trainee System Support
Appsall Mobility Labs
06.2017 - 11.2017
Master of Business Administration - Systems And Operations Managemnte
Jain University
Bachelor of Technology - Information Technology
Cochin University of Science and Technology