Sarath Chandran

• Overseeing quality standards to ensure restaurant delivers highest quality products.
• Performing audits and inspection in 10 Restaurants in City.
• Establishing training procedures over 10 restaurants for more than 800 staff.
• Reduced Quality related complaints by 70 %.
• Established over 30 new SOP to improve Food safety system.
• Developing, implementing and managing quality control measures and processes to ensure that process meets standards.
• Responsible for establishing and maintenance of Quality standards in kitchens
• Address issues pertaining to product safety and quality and implement appropriate solutions & corrective preventive actions
• Organizing product tests as per legal requirement and in-house requirements
• Training kitchen staff to work in compliance with Quality system
• Maintaining and improving supplier quality assurance by constantly monitoring and verifying vendors
• Helping vendors in improving their Quality systems and processes by implementing vendor development program
• Monitoring Quality metrics
• Indulge with top management constantly in order to provide and implement new improvements in system
• Checking and recording process non-conformances, following-up respective corrective actions and generate training needs to improve compliance with standard operating procedures.

• Responsible for Establishing and maintenance of Quality standards in Cafes.
• Responsible for addressing and interacting with consumers regarding complaints.
• Reduced 40% complaints in cafes in Mumbai.
• Managed 5 cafes and increased number of cafes by launching over 14 cafes in Mumbai and 2 Cafes in Bangalore in 6 months.
• Responsible for addressing and interacting with consumers regarding complaints.
• Address issues pertaining to product safety and quality and implement appropriate solutions & corrective preventive actions
• Preparing new SOP's for Café
• Training kitchen staff to work in compliance with Quality system.
• Maintaining and improving supplier quality assurance program through continuous evaluation of vendors
• Checking and recording process non-conformances, following-up respective corrective actions and generate training needs to improve compliance with standard operating procedures.
• Mentored and encouraged employees to strive for excellence while fostering professional growth
• Improved quality processes for increased efficiency and effectiveness
• Calibrated instruments and scales in production area and quality lab
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures
• Devised specifications for processes
• Liaised with HR manager to organize and perform quality standard training for new and existing staff
• Developed and deployed production control plans and created work instructions and procedures
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

• Responsible for Establishing and maintenance of Quality standards in City.
• Managed 25 kitchen.
• Responsible for addressing and interacting with consumers regarding complaints.
• Reduced complaints in city by 40 %.
• Performed more than 25 audits every month.
• Address issues pertaining to product safety and quality and implement appropriate solutions & corrective preventive actions.
• Follow approved SOP's.
• Training kitchen staff to work in compliance with HACCP system
• Maintaining and improving supplier quality assurance program through continuous evaluation of vendors
• Establishing clear communicating product safety and quality objectives with production, maintenance and sanitation departments
• Checking and recording process non-conformances, following-up respective corrective actions and generate training needs to improve compliance with standard operating procedures.
• Oversaw over 150 personnel working in multiple areas

• Responsible for implementation and maintenance of HACCP and GMP
• Managed 100 plus staff in unit.
• Address issues pertaining to product safety and quality and implement appropriate solutions & corrective preventive actions.
• Responsible for strict following of recipe and other specification of every product
• Follow approved SOP's
• Training production, quality and maintenance staff to work in compliance with HACCP system
• Maintaining and improving supplier quality assurance program through continuous evaluation of vendors
• Responsible for clearly communicating product safety and quality objectives with production, maintenance and sanitation departments
• Checking and recording process non-conformances, following-up respective corrective actions and generate training needs to improve compliance with standard operating procedures.

• Inspected worksites, practices, and gear for compliance with established safety standards
• Responded to any emergencies as instructed and with utmost efficiency
• Inspected facilities for adherence to fire, hazard, and safety guidelines
• Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues

• Approved incoming materials by confirming specifications and taking measurement tests
• Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies
• Trained and coached existing and new employees on multiple investigative case types and internal control processes
• Coached and mentored junior employees
• Planned and implemented performance improvement and quality assurance programs

• Monitored staff organization and suggested improvements to daily functionality.
• Implemented new quality assurance and customer service standards.
• Reported production malfunctions to managers and production supervisors.
• Inspected products and worker progress throughout production.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.

• Monitored staff organization and suggested improvements to daily functionality
• Reported production malfunctions to managers and production supervisors
• Assured consistent quality of production by implementing and enforcing automated practice systems
• Inspected products and worker progress throughout production
• Performed root cause analysis to identify and resolve quality issues and defects
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
• Investigated customer complaints and performed corrective actions to resolve quality issues
• Collaborated with cross-functional teams to develop and implement process and system improvements
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards

B-tech Food Technology from Cochin University of Technology, India (2007 - 2011)

• Member of Senate.
• Sports Senator.
• Cricket Team Captain