Sarath KRISHNAN U K
Thiruvananthapuram
Summary
A BTECH graduate who is willing to strive for excellence in the field where my skills and knowledge will be utilized in the best possible way to fulfill the organizational goals.
Professional with overall seven plus years of experience in ITES, Automobile, Telecom, NBFC, Insurance and Voluntary organization. Expertise in Technical support, Office Administration, Coordination and Operation Executive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Support Manager
SBI GENERAL INSURANCE
THIRUVANANTHAPURAM
03.2022 - Current
- Analyzing, tracking and publishing daily performance
- Preparing and Publishing MIS
- Created reports and analyses of sales performance and product trends.
- Support the entire sales team.
- Analyzed competitor activity to identify new opportunities for growth.
- Assisted in developing marketing campaigns to increase brand awareness.
- Conducted market research to identify potential areas for business expansion.
- Performed periodic reviews of existing processes and procedures to ensure efficiency in the sales process.
- Prepared presentations for management summarizing monthly sales activities.
- Generated detailed reports on revenue forecasts and identified areas of improvement.
- Tracking each team members performance
- Tracking each team members discrepancies
- Coordinate with HO team members for error and discrepancy resolutions
- Preparing, analyzing and publishing focused products MIS
- Tracking and publishing banking branch wise performance
- Tracking and Publishing SP performance
- Sending communication through Mail and phone
- Provide support/assistance to other team members
- Manage all operations for business product line
- Sending communications through Outlook
- Maintaining daily, weekly and monthly MIS
- Monitors all work flow.
State Coordinator
MAHINDRA
THIRUVANANTHAPURAM
12.2020 - 03.2022
- Interact with clients for rectifying queries
- Checking the quality of the output produced by vendors
- Monitoring and reporting on client satisfaction and vendor performance and implementing continuous improvement strategies
- Guiding the vendor for quality output
- Coordinate all vendor management tasks inclusive of working with external vendors and internal employees
- Co-ordinate back end team for fast output
- Checking the quality of the output produced by back end team
- Guide back end team for error free output
- Updating clients report in their own formate as per their request
- Managing the back end team
- Creating new leads for clients
- Assigne new leads to vendors and follow up
- Preparing vehicle valuation report
- Sending communication through Mail and phone
- Provide support/assistance to other team members
- Manage all operations for business product line
- Sending communications through Outlook
- Maintaining daily and monthly MIS
- Monitors all work flow.
Operations Executive
KOTAK MAHINDRA PRIME LTD
THIRUVANANTHAPURAM
02.2018 - 11.2020
- File Disbursement and File management
- Issuing No Objection Certificate and No due letter
- Collecting NACH/SI and send it to head office
- Verifying cheque swap operations and send it to head office and updating MIS
- Proposal loading for loan disbursement in LOS and Core NX
- Developed and implemented operational strategies to improve efficiency and increase customer satisfaction.
- Data entry in LOS and Core NX
- Maintaining daily and monthly MIS
- Creating new party id in Core NX for Customer/Dealer/Vendor etc....
- Coordinated with cross-functional teams to ensure smooth operations.
- Trained new employees on operational procedures and protocols.
- Oversaw the maintenance of equipment used in the production process.
- Co-ordinate with Sales Team for document updating
- Interact with customers for rectifying queries
- Co-ordinate with Credit Team for rectifying errors in LOS
- Pdc Banking (due date wise) and Monitoring
- Collecting cash and Cheque/DD from customers and punch it in Mobicule
- Sending communications through Outlook
- Verifying KYCs and other important documents
- Maintaining important documents in soft copy and hard copy
- Preparing RTGS BRV and send it to head office
- Provide support/assistance to other team members
- Manage all operations for business product line.
Coordinator
INDIAN MEDICAL ASSOCIATION - PEPS
THIRUVANANTHAPURAM
10.2015 - 03.2017
- Coordinating events
- Maintaining stock and supply inventory
- Coordinate all vendors
- Developed strategies to improve operational procedures and reduce costs.
- Performing general office clerk duties
- Maintaining documents and word processing
- Preparing quarterly and yearly reports
- Preparing cheques for payables
- Schedule meeting, prepare meeting agendas, take care of past minutes and setup all the necessary documents
- Performs book keeping duties such as preparing check list for payables and updating accounts receivables
- Maintains and update client data base, secure confidential files and forwards documents of selected recipients.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Updates suppliers transaction database and review invoice/purchase orders forwarded by accountant office
- Monitors all receivable, collections, etc and follows up on late payments
- Listen to customer complaints and take action immediately
- Preparing letter and other correspondence
- Sending communication through Mail and phone.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
Technical Support Officer
ASCENTECH - (WOW CALL)
THIRUVANANTHAPURAM
03.2015 - 10.2015
- Monitoring systems outages and inform the team.
- Ensured customer satisfaction by resolving technical issues in a timely manner.
- Providing technical support across the company (over the phone).
- Provide training for new joiners.
- Tested software and hardware for compatibility with systems.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support services to customers over the phone and email.
- Rectifying customer complaints in an effective manner.
- Guide customer to use WOW CALL.
- Support customer and team through phone, chat and podio network.
Education
MBA - General
Madurai Kamaraj University
THIRUVANANTHAPURAM01.2019
Bachelor of Technology - Electronics and Communication
PRS College of Engineering And Technology
THIRUVANANTHAPURAM03-2013
HSE - Science
Government HSS Punnamoodu
THIRUVANANTHAPURAM01.2009
SSLC - STATE
Nazareth Home English Medium High School
THIRUVANANTHAPURAM01.2007
Skills
- Multitasking
- A team player
- Proficiency in Microsoft Word, Excel and Power Point
- Great interpersonal skills
- Ability to work under pressure
- Resourcefulness and great administrative skills
- A keen eye for details
- OS proficiency (Windows, Ubuntu)
- Understand the tools fastly
- Strong decision maker
- Great potential to lead a teams
- Great analytical skills
- Time Management
- Sales Targeting
- Strategic Planning
- Vendor Management
- Continuous Improvement
- Process Streamlining
- Data Analytics
- Operations Management
- Highly organized
- Ability to work independently
- Pleasing personality
- Eager to learn new things
- Problem solving
- Sales strategy development
Certification
WEB TECHNOLOGY (HTML, PHP), 2014, RITES
Personal Information
- Passport Number: M2565192
- Father's Name: Unnikrishnan Nair A (Retired Govt. Servant)
- Mother's Name: Sreekala S (Retired Govt. Servant)
- Date of Birth: 12/07/1990
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Tools And Softwares Used
- OS - Windows
- MS Office
- Core NX
- LOS
- Mobicule
- Finnone
- Power Bi
Languages
- Malayalam (read, write & speak)
- English (read, write & speak)
- Hindi (read & write)
- Tamil (speak)
Hobbies and Interests
Playing cricket, Swimming, Driving....
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Sales Support Manager
SBI GENERAL INSURANCE
03.2022 - Current
State Coordinator
MAHINDRA
12.2020 - 03.2022
Operations Executive
KOTAK MAHINDRA PRIME LTD
02.2018 - 11.2020
Coordinator
INDIAN MEDICAL ASSOCIATION - PEPS
10.2015 - 03.2017
Technical Support Officer
ASCENTECH - (WOW CALL)
03.2015 - 10.2015
MBA - General
Madurai Kamaraj University
Bachelor of Technology - Electronics and Communication
PRS College of Engineering And Technology
HSE - Science
Government HSS Punnamoodu
SSLC - STATE
Nazareth Home English Medium High School
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