Sarath Kumar Ganesan

• Hired and built a high performing R&D engineering team to deliver track and trace for pharmaceuticals and tobacco with an ARR of $30M
• Implemented Advanced Compliance Tracking SaaS for Pharma in the UAE Region using state of the art technology stack comprising of ReactJS, Java Spring Boot, Go Lang , Kafka, Cassandra , PostGre using Amazon EKS on AWS
• Rearchitected the CI/CD DevOps pipeline to automate builds using BitBucket, Bamboo, automated testing with Selenium deployed through Octopus Deploy to help reduce release cycle time from 3 months to 2 weeks.

· Led CRM/CX Cloud practice and grew the practice by 5% in 6 months through proactive pitches and deal execution

· Delivered on key metrics of billability, delivery assurance, attrition, competency, and fulfilment lead times

• Led a 3-year, USD 10M complex dealer management implementation using Siebel DMS Sales for an Automotive major, which was recognized as the most successful DMS implementation in Japan for Wipro, covering 194 branches
• Delivered USD 1M annual revenue increase for the company while reducing project costs by 40% through gamification and crowdsourcing initiatives

• Anchored presentation providing though leadership for Customer Service solutions which helped win deals worth USD 12M and 6 new logos for the practice over 3 years with a conversion rate of 80%
• Incubated Oracle Commerce Cloud division and built a USD 2M pipeline through a robust go to market strategy

• Architected a large scale 3-year Managed Print Services transformation for a printer manufacturer in the US using Oracle CRM on RDBMS , Web methods, Liferay Portal and SAP Convergent Charging/Convergent Invoicing Module
• Led a 35-member team cross-functional team in the US and achieved a CSAT of 6.7/7.0 throughout the engagement, which helped the program register 60% growth in client sales over 3 years

• Successfully implemented CRM Life Science by migrating different CRM instances across 17 European countries into a single centralized application
• Owned and led 5 markets - Belgium, Netherlands, Luxembourg, Portugal and Greece to ensure smooth migration
• Built a data validator and loader tool to automate validations and migration reducing iteration cycles by 50% and migration errors by 30%

• Owned implementation of Contacts Module in Siebel CRM by performing configuration ,scripting development and unit testing
• Supported testing and remediation efforts during Systems Integration Testing phase to ensure module was defect free in the UAT phase