Sarath Kumar Lakshmanan

• Developed and maintained defect databases for known issues.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Kept scripts and test cases updated with current requirements.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective

Providing L2 level application support in 24x7 shift rosters.
Solving problem tickets and application issues based on priority within Client’s SLA.
Analyzing, fixing or escalating various incidents arising in production environment.
Writing SQL queries for analyzing and fixing user’s issues.
Keeping track of incidents, which includes creation, resolution of issues reported using Service Now Tool.
Every week updating the status for open and closed issues (For any clarification).

Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.

• Balanced design principles and technology standards with product timelines and customer-specific requirements
• Configured servers and managed provisioning.
• Built flexible, reusable code and libraries for future use.
• Implemented robust security and data protection measures.