SARATH KUMAR P

• My core responsibilities comprised IT Support Management for the client’s users and End user Desktop infrastructure.
• Handling various IT issue tickets raised by end users and resolving within TAT.
• Taking care of desktop/Laptop related activities like OS and application installation also Application troubleshooting.
• Desktop / Laptop Hardware troubleshooting and providing solutions effectively.
• Adding, removing, or updating users account in windows active directory.
• Managing Zscaler and their policies as per project requirements.
• Installing O365 software and configuring the Outlook mails for requested associates on basis of GPS.
• Working on VA and Hardening report for Network devices and endpoints to closure.
• Coordinated with the VA team and resolved vulnerabilities such as application and desktop-related VA points. We are working on VA points based on the severity.
• Handled compliance activity like troubleshooting cortex, crowd strike antivirus, patches and DLP Application. Keeping the endpoints at compliance level.
• Managed the Thin client PC’s and Laptops through the centralized HPDM console.
• If we need to upgrade any software applications (e.g., cortex, Zscaler and VMware) send a task via HPDM console.
• Intune Configuration and managing devices through Azure Active Directory.
• Adding the system into the Azure active directory by using the Intune AAD script file.
• Adding the user to the Intune MDM group to get the Azure Intune policy and rename the Hostname through the Azure Intune portal.
• Adding Hostname to the Azure Bit locker group to enable and synchronize the bit locker endpoint encryptions.
• Coordinated with the Azure team to remove the duplicates/unused hostname from the user profile to apply the Intune policy without any issues.

Roles & Responsibilities:-

• Working as Team Lead in US Mortgage - Default Claims Processing for FHLMC, FNMA & Private Investors (PLC/Pre-Foreclosure, Initial, Final & Supplemental Claim Filing) & Mortgage Insurance Claims (MI Claim Processing).
• FNMA Claim Processing - Currently I am working on FNMA claiming process for all the claim types, NPL claims, RPL claims, Deferred mod claims and Modification claim process from march 2020 to till date.
• Process Description - If any expenses occurred/incurred in PLC, Initial & Final Claims, I will review all the expenses and confirm whether those expenses with in the reimbursing guideline and submit the claim. Most importantly, I will check the prior claims those expenses already paid in previous claims or not. If paid, as per the FNMA guide lines we will not claim those expenses again.
• Conducting Team Meeting on daily basis with the team to discuss on process update and Internal/External Error feedback discussion.
• Preparing the CAPA (Corrective Active and Preventive Action) Analysis report for External and Internal QC error to avoid those error in future.

Roles & Responsibilities:-

• Worked as SME in US Mortgage - Default Claims Processing for FHLMC & FNMA Investors claim processing.
• Loans will be received on daily referral from client through email. Maintaining the Excel inventory for the loans that are received from onshore and Allocating the loans to each process associates based on the due dates. Take accountability on loan until claim is filed in investor website. Also ensuring the loan completed within the TAT.
• Consolidate the missing documents loans from the associate and maintaining the missing document tracker and the same has been shared to the client on daily basis.
• Sharing the process updates to the team through team meeting and giving process refresher training to the associates whenever required. Giving buddy up training for new joiners and also handling process level clarification if any.
• Sharing the Productivity and Quality report for the team to the management team on daily basis.
• Preparing the client monthly review deck and share to the management.
• Ensure smooth work flow among the team members in the absence of Team Leader.
• Counselling and mentoring employees for their monthly Objectives/Targets and doing all the administration works reporting to TL.
• Prior to SME role, I started up my carrier as process analyst in June 2014. Based on my process performance and knowledge of the process I was moved to internal QC process in shorter period. Sharing the QC feedback to the associates in daily team meetings to avoid the errors in future.
• Process Description - Once the borrower get defaulted, servicer need to spend money to maintain and preserve the property. If the property got sale through foreclosure, servicer will start claiming the expenses from investor. We are working behalf of servicer and claiming the expenses that are incurred for that property by servicer. Retrieving the supporting documents from various client applications, verifying and validating the documents which are required to claim the expenses in the loan. Reconciling the expenses under Escrow account and corporate expenses account that are incurred by the servicer and submit the claim in investor website.