Anupam Pandala
Bangalore
Summary
Results-driven professional with extensive experience in retail management and operations. Skilled in sales forecasting and inventory management, successfully leading initiatives that enhanced customer satisfaction and boosted store performance by over 51% conversion through strategic visual merchandising, trained team, optimized store inventory and monthly catchment activites
Overview
13
13
years of professional experience
Work History
Store Manager
Decathlon Sports India Pvt Ltd
Bangalore
11.2021 - Current
- Managed daily store operations (Day-to-Day Business GMV) and customer satisfaction on the shop floor (75% above monthly NPS).
- Recruited, trained, and developed a team to enhance customer service and operational efficiency to reach monthly targets seasonally.
- Led recruitment drives for Karnataka stores 2022 to 2024.
- Led gender diversity project for Karnataka stores.2022 to 2024 (Also recognized at PAN India level)
- I was city sport referent for fitness sport (responsible for fitness sport business for Karnataka stores).
- I successfully led the relocation project for OMR store.
- Oversaw inventory management, ensuring optimal stock levels and product availability. Maintaining shrinkage between 0.3% to 0.4%.
- Developed visual merchandising strategies to promote brand identity and increase sales conversion above 51%.
- Coordinated promotional events to engage customers and boost store traffic by creating and executing a yearly commercial calendar.
- Analyze weekly sales data with direct team to identify trends and adjust inventory accordingly.
- Resolved customer complaints in a timely manner.
- Evaluated direct teams' performance through monthly meetings (IDM), and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability by leveraging social media influencers and the existing sports community.
Retail Planner
Decathlon Sports India Pvt Ltd
Bangalore
10.2017 - 10.2021
- worked on creating supply sport policy and implemented the supply strategies decided with brand, supply leader and Procurement leader.
- Worked on estimating sales quantities for 2 years at the supermodel level, integrated feedbacks from supply Leader and Finance Partner with ref of 2-year sport business plan.
- Worked on enabling the realization of supply, offer, commercial strategies in coherence with the availability/stock equation for a sport.
- Worked on estimating the economic photo of an offer over a season (sales, forecast quantities, margin) and reference products.
- Worked on estimating/adapting forecast sales quantities on products throughout the season.
- Ability to configure the data to make the calculation of the forecast quantities of purchase per product reliable and allow production to plan production in advance.
- Ability to act/react on a daily basis based on trade hazards, economic reviews (top-flop and end of season) in order to optimize the equation availability/ stock lifetime.
- Ability to estimate commercial activity for GMV, stock and Margin.
Sevice Manager
Decathlon sports India Pvt Ltd
Bangalore
11.2016 - 10.2017
- I was responsible for defining projects related to customer service at the store level and business development with respect to very happy customers inside the store, data collection at POS, catchment penetration through targeted events and activities.
- Hired, trained and developed my team member for strong user experience inside store. (Intern, Part-time, Full-times).
- Worked on bringing customer centricity with animation of VOC.(Regular trainings for team managing offline, online platform to understand customer feedbacks, resolving customer escalations and queries in best possible way)
- Maintain seamless cash counter experience while working with direct teams, technical vendors, IT partners, Banking partners.
Department Manager
Decathlon Sports India Pvt Ltd
Bangalore
04.2014 - 09.2016
- Hired, developed, motivated and taken care of direct team to make them autonomous and efficient with respect to store KPI and individual missions.
- I was responsible for recruitment drives for my store 2015 to 2016.
- I led successful relaunch project for my store driving huge traffic with the help of strategic marketing plans.
- I was validated VM trainer for my store 2015-2016.
- I was responsible for business growth of my sport perimeter for GMV, margin, business piloting, strong engaging layout.
- Created yearly commercial policy with my team for my business sport aligned with my marked needs with timely execution.
- Worked as daily manager role where I was responsible as store manager for the day leading topics varying from business performance, customer happiness, team member happiness and safety security of store.(Won best daily manager for consecutive 2 years 2015 & 2016)
Department manager in training
Decathlon Sports India PvtLtd
Bangalore
05.2013 - 02.2014
- I worked on ensuring WOW customer experience in my sports layout while greeting and engaging with every customer.
- I promoted and engaged with my Yoga sport users on shop floor and yoga community.
- My job was to satisfy customers by suggesting them correct product, relevant service, smooth check out experience.
- I was good at highlighting best layout offers to my customer with the help of visual merchandising as per company guidelines.
Education
MBA - Marketing And HR
Kirloskar Institute of Management
Karnataka04-2013
BCA - Computer Science
DAV Institute of Management
Faridabad06-2009
Skills
- Visual merchandising
- Customer relationship management
- Sales forecasting
- Team building
- Project management
- Data analysis
- Strategic planning
- Brand promotion
- Performance evaluation
- Sales promotions
- Operations management
- Revenue generation
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
Timeline
Store Manager
Decathlon Sports India Pvt Ltd
11.2021 - Current
Retail Planner
Decathlon Sports India Pvt Ltd
10.2017 - 10.2021
Sevice Manager
Decathlon sports India Pvt Ltd
11.2016 - 10.2017
Department Manager
Decathlon Sports India Pvt Ltd
04.2014 - 09.2016
Department manager in training
Decathlon Sports India PvtLtd
05.2013 - 02.2014
MBA - Marketing And HR
Kirloskar Institute of Management
BCA - Computer Science
DAV Institute of Management