Sarath Purna Pavan Kumar Allu
Hyderabad
Summary
Resourceful Server Team Lead known for high productivity and efficient task completion. Specialize in server management, network configuration, and team coordination. Excel in communication, leadership, and problem-solving to ensure seamless operations. Committed to delivering quality service and support in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead, Servers
Highradius Technologies PVT LTD.
Hyderabad
06.2017 - Current
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Identified opportunities for process improvements, implementing changes when required.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with company policies and procedures throughout the team.
Technical Support Engineer
Medha servo drives Pvt Ltd.
Hyderabad
01.2015 - 06.2017
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Monitored ticketing system queues for incoming requests from customers.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
- Assisted customers with troubleshooting software and hardware issues.
- Collaborated with developers to resolve recurrent faults.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Monitored system performance metrics to proactively address potential issues.
- Adapted communication style to effectively convey technical information to non-technical audiences.
Server Support Engineer
Glopore IMS PVT Ltd.
Hyderabad
10.2013 - 10.2014
- Resolved server related incidents such as hardware failures and software errors.
- Performed daily maintenance tasks on servers including patching, performance tuning, backups, and security scans.
- Created scripts for automating server administration tasks.
- Installed and configured Windows Server operating systems for new servers.
- Developed processes for monitoring server performance metrics such as CPU usage and memory utilization.
- Troubleshot network issues related to DNS, DHCP, Active Directory.
- Monitored server resources such as disk space utilization to ensure adequate availability of resources for applications running on the server.
- Maintained accurate documentation of all changes made to the environment.
- Ensured compliance with industry regulations regarding data privacy and security.
- Configured user accounts in Active Directory with appropriate permissions.
- Responded quickly to any outages or other service disruptions that affected server operations.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
Education
MBA - HR And Marketing
JNTU
Kakinada, AP06-2017
Bachelor of Science - Computers
Acharya Nagrjuna University
Guntur, AP06-2012
Skills
- Virtualization Technologies
- Server Management
- Incident Management
- Active Directory
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Affiliations
- Badminton
- Cricket
- movies
Accomplishments
- Best employee award for 3 times
- Best Manager award for 1 time.
Certification
- MCSE
- Azure Administrator
- CCNA
- GWS
Timeline
Team Lead, Servers
Highradius Technologies PVT LTD.
06.2017 - Current
Technical Support Engineer
Medha servo drives Pvt Ltd.
01.2015 - 06.2017
Server Support Engineer
Glopore IMS PVT Ltd.
10.2013 - 10.2014
MBA - HR And Marketing
JNTU
Bachelor of Science - Computers
Acharya Nagrjuna University
- MCSE
- Azure Administrator
- CCNA
- GWS
Similar Profiles
Pooja LakshmiPooja Lakshmi
Analyst at HighRadius Technologies Pvt. LtdAnalyst at HighRadius Technologies Pvt. Ltd
Pavitra IndukuriPavitra Indukuri
Quality Engineer II at HighRadius Technologies Pvt LTDQuality Engineer II at HighRadius Technologies Pvt LTD
Subhankar SenapatiSubhankar Senapati
Software Engineer-1 at HighRadius Technologies Pvt. Ltd.Software Engineer-1 at HighRadius Technologies Pvt. Ltd.