Sarath Puthan Purayil

· Currently designated as a Team Lead in Lenovo

• Maintaining Quality Assurance of the Projects that delivered by team.
• Weekly meetings with team for discussion on Projects issues like Images/Custom BIOS, priorities, and deliverables.
• Weekly reporting to Manager with the data for the Projects delivered, pending or Projects in progress and any issues around it.

· Training the Team members for Technical & process and scaled up to execute the projects

· Monitoring the emails that ITC engineers are communicating to sales/Customers.

· Monitoring the Project queue and assigning the projects to respective engineers based on the bandwidth.

· Monitoring projects SLA/status/Progress update / Project Turnaround time

· Reporting to the manager related to projects, Engineer’s performance, utilization, issues, and challenges.

· Working with EMEA ITC & US ITC Leads and Project managers to move the workload/projects to India ITC for execution

· Conducting team meetings to get the project updates from the member and understand/help the team member wherever it is required.

· Interacting with team members one on one and understand their concern and helping them wherever/whenever they need support/information/help/suggestions.

· Managing Time recording documents and make sure that the team members filling it on time.

· Managing ITC Engineer's performance and reporting to manager.

· Solve problems like projects or process-related issues

· Motivating & encouraging the team member.

• Experience in Operating System Deployment using SCCM & MDT- Creating OS Install packages, Building the OS Image (WIM), Creating Task Sequences.
• Install and Configure MDT Server (MDT 2012, 2013) & SCCM Server

· Strong working experience on MDT/SCCM OS deployment

· Create and deploy Windows 7, 8.1, 10 and 11 SOE using MDT and SCCM

· Troubleshooting the error on the deployments with different kind of logs.

· Package creation and distribution

· Offline patching/Driver injection of images through DISM and Offline Servicing though SCCM

Configure DFS server for image deployment using WDS

· Configure Selection profiles for Replication with Linked Deployment Shares

· Certify hardware drivers (All OEMs like Dell, Lenovo, HP, Panasonic), Integrate drivers and applications in MDT/SCCM for Post Image install

• Worked on the different tools like WDS, MDT, SCCM, WSUS, ImageX and DISM

· Working closely with our clients on information gathering and based on requirements planning Image designing and implementation.

· Creating images based on customers scenarios such as Windows 10, 7 Wipe/Load, factory image and bare metal OS deployment.

• Design, develop, and test the deployment of Windows OS images.
• Design and implement SCCM 2007 & MDT 2010, 2012 OS Deployment.
• Capturing and customizing Win 7/8/10 images (WIM Format), using MDT, Imagex, and DISM.
• Managing global image as well client images.
• Deploying WIN 7/8 image using WDS/SCCM with MDT 2012 using PXE Boot for testing.
• Development of the Standard Operating Environment for desktop and Laptops
• Identifying the impact of technical changes to or affecting the SOE to an operational level
• Provide 3rd line support to client support teams for the SOE when required.
• Maintain the SOE, which needs frequent changes according to the client requirements.
• Performing Monthly Microsoft Security Patch testing on SOE Builds

• Design and develop and test Windows 8.1 image using MDT 2013 and SCCM 2012.

· Designed and Implemented MDT& WDS to Capture and deploy the image.

· SOE design, development and support-Windows P/7/Vista/8/8.1/

• Development of the Standard Operating Environment (SOE) for desktops and Laptops and VMs.
• Creating RTM Core Images for Windows Operating Systems with Latest Security Updates.
• Maintain the SOE, which needs frequent changes according to the client requirements.
• Performing Monthly Microsoft Security Patch testing on SOE Builds
• Handling Project work for Windows 7 and Windows 8.1 OS.

· Troubleshooting and resolutions of Applications, Device Drivers, Hardware, Performance and Set up related issues in heterogeneous networks.

· Capture of Windows 7 image through ImageX tool and hardening of the image.

Provide 3rd line support to client support teams for the SOE when required.

• Configuring Domain and maintain active directory sites and services. Creating and Managing Users, groups and configuring user rights and permissions creating and managing Security Policies and applying to group using. Group Policy Management Console (GPMC). Auditing the AD, DHCP periodically and cleaning the disabled objects.
• Worked Veritas NetBackup (Symantec NetBackup)
• Apply OS patches and upgrades on a regular basis using WSUS and upgrade administrative tools and utilities.
• Monitoring bandwidth and network devices connectivity and performance using IT tool Big brother.
• Performed all levels of hardware and software systems support for computers and printers.
• Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7.
• Managed all new install projects for servers, switches, and other network resources.
• Developed and updates documentation, appraising users and administrators of information.
• Connecting and configuration of LAN, WAN and Network Printer.
• Managing and monitoring windows 2003 Server and windows XP,Vista & Win 7.
• Joining the computer to Domain & troubleshooting if any issues.
• If any warranty related issue, logging complaint with respective vendors and coordinating till it is get resolved.
• Documentation: Daily checklist, Asset Inventory, Device and Accessories Inventory, Software license inventory, Network Details, SOP, Monthly Report, periodic Checks, Employee Trackers and many more.

Windows Server support - AD,DHCP

• Interacting with team members one on one and understand their concern and helping them wherever/whenever they need support/information/help/suggestions
• Configuring Domain and maintain active directory sites and services
• Creating and Managing Users, groups and configuring user rights and permissions creating and managing Security Policies and applying to group using
• Group Policy Management Console (GPMC)
• Auditing the AD, DHCP periodically and cleaning the disabled objects
• Worked Veritas NetBackup (Symantec NetBackup)
• Apply OS patches and upgrades on a regular basis using WSUS and upgrade administrative tools and utilities
• Monitoring bandwidth and network devices connectivity and performance using IT tool Big brother
• Performed all levels of hardware and software systems support for computers and printers
• Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7
• Managed all new install projects for servers, switches, and other network resources
• Developed and updates documentation, appraising users and administrators of information
• Connecting and configuration of LAN, WAN and Network Printer
• Managing and monitoring windows 2003 Server and windows XP,Vista & Win 7
• Joining the computer to Domain & troubleshooting if any issues
• If any warranty related issue, logging complaint with respective vendors and coordinating till it is get resolved
• Documentation: Daily checklist, Asset Inventory, Device and Accessories Inventory, Software license inventory, Network Details, SOP, Monthly Report, periodic Checks, Employee Trackers and many more
• Configure & trouble shoot the Printers