Hi, I’m
SARAVANA BALAN
Ramanathapuram
Summary
Dynamic leader with a proven track record at Overall Management, adept in budgeting and staff management. Excelled in boosting performance through strategic planning and effective communication, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in negotiation and fostering high-performing teams, consistently meeting and surpassing business goals.
Overview
6
years of professional experience
Work History
Overall Management
Manager
01.2018 - 04.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Noble Matric Hr.Sec.SchoolPeriyavallikulam
Skills
Budgeting
Negotiation
Verbal and written communication
Policies and procedures
Key Performance Indicators
Schedule optimization
Improvement initiatives
Creative merchandising
Project Management
Contract Management
Coaching and mentoring
Strategic planning
Operations management
Financial Management
Staff Management
Business administration
Timeline
Manager
Overall Management
01.2018 - 04.2024