Trackking
Saravana Mudhliar
Assistant Manager
Mumbai,MH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Rosmerta Autotech LTD
2019.03 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Network Engineer L2
Joister Infoindia PVT LTD
2016.04 - 2019.03
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Collaborated with vendors to identify best options for optimizing network performance.
Customer Support Coordinator
Efkon India PVT LTD
2014.10 - 2016.03
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
- Determined job urgency and priorities to satisfy customer requirements.
Education
Bachelor of Science - BCA
Chandrabhan Sharma Collage
Mumbai 2001.04 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Employee Scheduling
Team motivation
Recruiting and interviewing
Customer Relations
Workload Management
Project management abilities
Staff Management
Performance reviewing
Budgeting and finance
Interests
Riding
Watching Movies
Timeline
Assistant Manager
Rosmerta Autotech LTD
2019.03 - Current
Network Engineer L2
Joister Infoindia PVT LTD
2016.04 - 2019.03
Customer Support Coordinator
Efkon India PVT LTD
2014.10 - 2016.03
Bachelor of Science - BCA
Chandrabhan Sharma Collage
2001.04 -
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