Saravana Siddharth
IT Service Delivery Manager / IT Enterprise Coach
Coimbatore
Summary
Astute and Seasoned Service Delivery Manager offering 13 years of IT Industry Experience. Enterprise Coach with extensive experience coaching and mentoring highly skilled teams across multiple Product Portfolios. Established Leadership Skills across areas of Strategy / Execution, Risk Management, Thought and Innovation, Client Relationship.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Enterprise Coach
Cognizant
11.2022 - 04.2024
- Worked as Enterprise Agile Coach leading the Product Teams at 'Digital Real Time Marketing' and 'Consumer Products' Domains at Verizon Consumer Group
- Coached several Agile Core Teams part of the above Product Domains on Product Operating Model transforming the Structure, Roles and Elements of the Organization
- Part of the Agile Transformation and Program Management Offices.
- Worked on Implementing the Transformation Program across the Organization of Vz Verizon. Transform Traditional Project run Ecosystem to Product based Operation.
- Collaborated with Stakeholders across the Org. hierarchy ranging from Senior Directors of the Product Domains to Business Leaders and Product Management Teams to Operational Stakeholders to Technology Stakeholders involving Development Team and QA to underlying Platform Teams
- Part of the Program Management Office to formulate and Execute Vendor Governance
- Product Teams Roadmap Priorities and Planning / Execution
- Risk and Dependency Management of Quarterly Milestones
- Team Stabilization, Vendor Rationalization, Cross Skilling / Up Skilling
- Resource / Capacity Planning, Release Management and Continuous Improvement / Continuous Delivery
- Thought Leadership and Strategy / Execution Leadership for the Product Evolution through Data Driven Insights
- Transforming the Organizational Culture to adapt to new Agile ways of Working and alignment to the Standard Framework at Vz - Product Operating Model.
- Analyze the Quantitative and Qualitative Impacts of the Candidate Increments to the Products / Service Offerings through KPIs to improve Efficiency, Cost Reduction and increase Sales / Revenue.
Service Delivery Manager
Bosch
02.2018 - 03.2020
- Accountable for Level 2 and Level 3 support for wide range Web Applications built on BeAT (Bosch eCommerce Application Toolsuite) Framework at Bosch
- The Technologies used were Liferay Portal, .Net Webservices and Intershop Catalogue Management
- Close to 10 Business Units at Bosch deployed BeAT Framework and Plugins on their Web Applications (which are eCommerce Websites, majorly)
- Problem Management, Incident Management, Change Request were handled using SMT (Service Management Toolsuite)
- Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
- Supervised operations of 24-hour customer service desk staffed by 30 team members.
- Tracked various Operational Metrics and Performance KPIs and conducted Monthly Review Meetings for Continuous Improvements.
- Identified areas for Automation analyzing Ticket Dumps and improved Efficiency and reduced the Cost of Service.
Senior Scrum Master
Robert Bosch
02.2017 - 02.2018
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Researched current trends to stay knowledgeable in Scrum methods.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
Payment Integration Consultant
Robert Bosch
02.2016 - 02.2017
- Used ADYEN Payment Platform to integrate Payment Modules to e-Commerce Projects in Power Tools Division at BOSCH
- SPOC for Payment Integration for 10 BUs in BOSCH for their various e-Commerce Websites
- Provided Maintenance and Support for more than 100 e-Commerce products for the payment module using ADYEN as a platform
- Attended numerous Workshops of ADYEN provider held worldwide during the period worked as Integration Consultant
Onsite Coordinator
Robert Bosch
01.2015 - 01.2016
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Coordinated 10 projects, defined scope and managed milestones.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Increased customer satisfaction by resolving issues.
Associate
Cognizant
2 2012 - 12.2014
- Developed clear specifications for project plans using customer requirements. Have worked on both Waterfall and Agile Project Methodologies.
- Coordinated efficient large-scale software deployments for 3 applications for CIGNA Health Care customer using IBM Websphere Portal.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Software Developer
Infosys
06.2009 - 01.2012
- Developed robust Java code for application named iFPS - Financial Planning Software using Spring 2.0 Framework.
- Designed, developed and implemented the software application for the website based on analyzed requirements and understanding of industry technical standards.
- Wrote, modified and maintained software documentation and specifications.
- Participated in requirements gathering and design development meetings.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Performed unit testing, system testing and integration testing.
Education
Bachelor of Engineering - Electronics And Communications
Government College of Technology, Coimbatore
08.2005 - 05.2009
Skills
Program Management
Timeline
Enterprise Coach
Cognizant
11.2022 - 04.2024
Service Delivery Manager
Bosch
02.2018 - 03.2020
Senior Scrum Master
Robert Bosch
02.2017 - 02.2018
Payment Integration Consultant
Robert Bosch
02.2016 - 02.2017
Onsite Coordinator
Robert Bosch
01.2015 - 01.2016
Software Developer
Infosys
06.2009 - 01.2012
Bachelor of Engineering - Electronics And Communications
Government College of Technology, Coimbatore
08.2005 - 05.2009
Associate
Cognizant
2 2012 - 12.2014
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