Saravanakumar D

• Oversaw Customer service management, aftersales support, warranty, spares, and retrofit management initiatives at ALSTOM Transport India Limited.
• Acted as Project Manager for traction/propulsion systems and electrical scope in rolling stock components.
• Demonstrated project management, technology transfer, product data management, and process engineering competencies.
• Led parts and overhaul team, securing contracts worth millions of Euros and enhancing customer support.
• Spearheaded operations for new business opportunities, ensuring compliance with quality standards during tender submissions.
• Directed project operations by defining scope, analyzing requirements, and verifying project progress against budgets.
• Cultivated high-performing multicultural teams by training and monitoring performance to uphold operational excellence.
• Achieved optimal solutions in production operations, focusing on engineering change management and cost management.
• Formulated new portfolio for Services business through establishment of a customer support organization yielding profitable outcomes

- Established in-house repair center to provide proximity solutions and reduce project costs.

- Presented strategic business case to top management to secure budget approval.

Initiated knowledge and technology transfer for power module and switchgear repairs.

- Managed staffing and competency enhancement of core repairs team.

- Launched repair support initiatives for APAC and MEA projects, including metros and locomotives.

- Acquired AMC business for traction and auxiliary converters supplied to Indian and MEA projects.

- Ensured post-serial project QCD performance until warranty closure and managed out-of-warranty processes.

- Grasped direct customer order for new built, Repair & overhaul worth of 3.8ME in FY24-25, with high margin business

- Developed 4 MEPs & 5 associates as Experts for Repairs – authorized by Design authorities

- Obtained ROI for business case : well ahead of planned time line < 3.1 year

• Supplier Quality Management for CJB site, accountable for supplier performance management, SDFQ process adherence, Product development, Serial life management & SQ warranty management.
• Ensured Supplier crisis Management, NCR Management, Supplier CONQ Management, Work Load Management for SQ team
• Managed Supplier performance rating, Presenting Monthly Executive summary to Regional SQ Director about Supplier status, Defined improvement action plan & progress status, Supplier color code management.
• Contributed to REX through NCR, Critical 8D's pertains to supplier/Engineering with clear alignment & ensured horizontal deployment in respective product families
• Spearheaded performance metrics APSYS, ISO TS, Monthly Supplier rating, SDFQ adherence to meet project timeline on product development
• Competency Enhancement of site SQ team, supported regional SQ qualifications as local trainer
• SQ workload management, Budget management, CAPEX
• Development of localisation plan - SQ ToT from AT Tarbes for Indian projects (Eloco)to increase Localisation content & meeting the
  saving plan
• Capitalization of REX with Design authorities during Development, serial & warranty phase.

• Development of Electrical commodity parts for Traction, Auxiliary Convertor, Cubicles & Looms Development of Sub-systems like Brakes, AGTU, HVAC, Battery systems, VCB for various Rolling stock projects (Eg: CMRL, KMRL, LMRC, Riyadh, Eloco, MBTA etc..)
• Ensuring SDFQ milestone are met On-time, else with clear mitigation plan with project stake holders with waiver & closure ontime Launch of GPA, SPA - Supplier qualification inline with onboarding plan aligned Sourcing & project team
• Lead & managed first time localization of critical Sub-systems for Indian metros.
• Successfully development of of parts for Global sourcing from India for Batteries, VCB, HVAC for various Alstom Sites - several propulsion systems parts for Locomotives, Regional, Urban/Metro, Commuter & Light Rail Vehicle (LRV) Platform
• Achieved first Local trainer of India for SPQD Plan & FAI module from Alstom Q-school
• Development of parts with EU suppliers Germany, France based suppliers for Indian projects & as well as supported under delegation of Part development in India for Europe & America projects.

• Developed Supplier Quality Management during serial production phase.
• Validated and ensured compliance with required standards at supplier facilities.
• Supported problem resolution and corrective action (8D) processes alongside suppliers.
• Reviewed supplier performance ratings monthly with sourcing team for strategic insights.
• Managed incoming quality to uphold product standards.
• Successfully deployed complete SQ function during Coimbatore site ramp-up phase.
• Established process and WoW inline with central guidelines to enhance operational consistency.

• Managed core areas like Incoming Material Inspection (Electrical & Mechanical) commodities
• Vendor Audit, New vendor development for fabrication parts.
• SAP-R3 Production System Quality Module (Material clearance, Notification, - - Vendor Assessment, FG Clearing, Calibration).