SaravanaKumar R
System Administartor
Bengaluru
Summary
I am an System Engineer with hands-on and multi-tasking experience, adept at multi-system operations, including installation, upgrade, configuration, administration, and maintenance of Windows systems. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.
Overview
8
8
years of professional experience
Work History
Systems Engineer
Infosys BPM
08.2022 - Current
- Administration and Troubleshooting, installation of windows 10/11.
- Windows Deployment Tool.
- Active Directory user and Group Policy Management.
- SCCM ( Pushing application based user engagement using group policy )
- IAM admin & MFA admin
- WSUS ( Pushing update patches to ending user computers using group policy.)
- Managing user accounts by using PAM portal. Creation/Deletion of Azure MFA.
- Delivered helpdesk service and support to customers.
- Microsoft Intune ( Managing configuration & Troubleshooting )
- Group Policy
- Managing and maintaining Incidents and Service requests by using AHD ticketing tool.
- ID creation/deletion access management in AD.
- Managing user accounts by using PAM portal. Creation/Deletion of Azure MFA.
- Special Mailbox and Distribution group creation in Exchange Admin portal.
- Troubleshooting VPN (Cisco Any connect,Checkpoint endpoint, Zscaler) issues.
- Installation and Troubleshooting Symantec Antivirus with Daily Update.
- Troubleshooting in Network, Operating system, applications, and Antivirus issues in system level.
- Supporting, troubleshooting remote users any kind of OS, and application issues.
- AD (Unlocking User Account, Resetting the User Password.
- Configuring and Troubleshooting Network related technical issue.
- Ensure timely escalations done for all calls based on criticality of the problem.
- Have knowledge in AD, DNS, DHCP and server OS
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- ID creation/deletion access management in AD.
IT SUPPORT ANALYST
Value Point System Pvt Ltd
8 2021 - 07.2022
- Configured and Installed computer systems for my organization
- Coordinating and installing a new(or)upgrade hardware, software, in the existing user system
- Configured hardware, devices, and software to set up workstations for new employees
- Patched software and installed new versions to eliminate security problems and protect data
- Checked and monitored system performance to maintain system integrity and documented and reported alerts
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Documented and updated known fixes in the knowledge base for future reference
- Maintaining cordial follow-up with the user to achieve good satisfaction.
Technical Support Engineer
MeritTrac Services Private Limited
11.2019 - 06.2020
Technical Support Engineer
Computer Junction Private Limited
12.2018 - 10.2019
Technical Support Engineer
MeritTrac Services Private Limited
07.2016 - 11.2018
Education
S.S.L.C - undefined
GOVERNMENT HIGHER SECONDARY SCHOOL
B.E in Mech - undefined
ANNA UNIVERSITY
H.S.C -
GOVERNMENT HIGHER SECONDARY SCHOOL
Skills
Active Directory
Websites
Languages
Tamil
English
Kannada
Hindi
Malayalam
Disclaimer
I hereby declare that all the above said information is true to the best of my knowledge and belief.
Timeline
Systems Engineer
Infosys BPM
08.2022 - Current
Technical Support Engineer
MeritTrac Services Private Limited
11.2019 - 06.2020
Technical Support Engineer
Computer Junction Private Limited
12.2018 - 10.2019
Technical Support Engineer
MeritTrac Services Private Limited
07.2016 - 11.2018
IT SUPPORT ANALYST
Value Point System Pvt Ltd
8 2021 - 07.2022
S.S.L.C - undefined
GOVERNMENT HIGHER SECONDARY SCHOOL
B.E in Mech - undefined
ANNA UNIVERSITY
H.S.C -
GOVERNMENT HIGHER SECONDARY SCHOOL
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