Saravana Kumar Sivakumar
Chennai
Summary
Salesforce professional with 2.5 years of experience in administration and development within healthcare and life sciences. Expertise in configuring and optimizing IQVIA’s OCE-P platform for pharmaceutical clients, managing integrations, and implementing complex business requirements. Demonstrated success in Salesforce development, delivering scalable solutions. Certified in Salesforce, OCE-P, OCE-O, and OCE-D, reflecting strong capabilities in both administration and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Advanced App Engineering Analyst
Saravana kumar Sivakumar
Chennai
12.2022 - Current
- Salesforce Admin/Developer with 2.5 years of hands-on experience delivering solutions on IQVIA’s OCE-P (Orchestrated Customer Engagement – Personal) platform for major pharmaceutical clients.
- Configured and optimized the OCE Personal app, enhancing functionality and user experience to support large-scale field force operations across global markets.
- Worked across multiple functional modules, including Rating, ADA, Remote Calls, Field Coaching, Profiling Questions, and Surveys.
- Contributed to OCE-O by managing user creation, territory, account, and product alignments. Ensured seamless integration and data flow from OCE-O to OCE-P.
- Supported full-cycle configuration and deployment, collaborating with stakeholders, QA teams, and business analysts.
- Administered Salesforce user roles, profiles, permission sets, and data visibility in alignment with healthcare compliance standards.
- Actively participated in full-cycle configuration, from gathering requirements to deployment, and post-release support.
- Certified in Salesforce, OCE-P, and OCE-O, demonstrating domain expertise in IQVIA’s CRM ecosystem.
Education
B.E - Computer Science And Engineering
Rajalakshmi Engineering College
Chennai, India01-2024
Skills
- Salesforce development expertise
- OCE-P, OCE-O expertise
- Problem solving
- Proficient in Sales Cloud features
- Project management using Jira and Azure
- Deployment and version control
- Technical issue resolution skills
- Requirements analysis capabilities
- Customer relationship management
- Teamwork and collaboration
Certification
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Data Cloud Consultant
Salesforce Certified AI Associate
Salesforce Certified Agent Force Specialist
IQVIA OCE-P Certified
IQVIA OCE-O Certified
IQVIA OCE-D Certified
Accomplishments
- Awarded for valuable expertise in IQVIA and Salesforce customization, which was useful during the build and SIT phase. Recognized as a great team player with dedication towards work, leading to the quick acquisition of domain and technical knowledge in a short span of time.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
German
Beginner
A1
Timeline
Advanced App Engineering Analyst
Saravana kumar Sivakumar
12.2022 - Current
B.E - Computer Science And Engineering
Rajalakshmi Engineering College
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