SARAVANAMUTHU M

Lead Consultant

Infosys Limited

01.2006 - Current

As a Change Manager, ensured the change management process is being enforced and followed by all the technical teams in a multi vendor environment, published the enterprise change calendar, conducted CAB meetings, reviewed and approved change requests, reviewed and approved PIR (Post Implementation Review) for failed changes, created blackout schedules, planned and executed the change freeze and strong change observation.
As a Release and Deployment Manager, ensured the release management process is being enforced and followed by all technical teams in a multi vendor environment, coordinated with all the stakeholders to plan the upcoming releases, published the enterprise release calendar, reviewed and approved the releases, reviewed and approved PIR (Post Implementation Review) for failed releases, conducted CRIF (Change and Release Information Forum) meeting with all the stakeholders.
As a Project Manager, managed a team 12 resources, ensured smooth and timely project delivery, taken care of client billing and invoicing, focused on team members wellness.
Driven through the Incident and Problem Management processes from initiating Prod Down (Major Incident), follow through Major Incident Management to RCA submission until closure of all applicable corrective and preventive actions. Performed proactive problem management through the identification of repetitive / reoccurring issues and analysis, used various methodologies such as 5-Why analysis, fish bone analysis in the RCA process.
Measured and reported the contractual Service Levels through ServiceNow. Identified and implemented the ideas to improve the SLA performance.
Have in-depth knowledge on all ServiceNow modules especially Incident, Problem, Change, Release, Knowledge, and Service Catalog modules and worked with ServiceNow Administrators / Developers on customizing the modules as per client requirements.
Developed a TeamWiki portal and managed it as an Admin. The portal functioned as a collaborative web portal across locations as a content rich Knowledge Management portal for the project. The portal has won “KM Excellence Award –Excellence in TeamWiki” during Knowledge Management RnR.
Defined various ITIL Processes single handedly. It includes Asset Management, Availability Management, Capacity Management, Information Security Management, IT Operations Management and Service Level Management.
Lead a team of developers and built Asset Inventory Management System (AIMS) as per the requirement and implemented the Asset Management process in the project and to ensure smooth handling of assets during transformation. This has been endorsed as an i-Trim (Infosys Lean Principle) project by Quality team.
Involved in RFPs representing Process Consulting as an SME for ITIL and Cross Functional Services.
Well-versed in-Service Level Reporting. Generated reports using Tableau (Enterprise BI tool) to measure the performance of the team and presenting it to the business at regular intervals
Participated in ISO 20K external audits thrice.
Involved in i-Trim (Infosys Lean Principle) activities that bring value and cost savings to customer.
Conducted various Employee Engagement activities within the project team that keeps up the employee relation with the management.
Identified process gaps and implemented 10 Process Improvements in a span of 6 months.
Traveled to USA twice on a business trip for 2-3 weeks each time