T. Nagasireesha
Vinayagapuram
Summary
Accomplished Senior Executive with a proven track record at VOLVO TAMILNADU, specializing in business process optimization and customer relations. Excelled in enhancing service marketing strategies and customer satisfaction, evidenced by a significant improvement in survey success rates. Skilled in MS Word and Excel, alongside exceptional interpersonal and communication abilities.
Overview
13
13
years of professional experience
Work History
Senior Executive-Business Process and Customer Relations
VOLVO TAMILNADU
Chennai
05.2024 - Current
Senior Priority Relationship Executive
SUNDARAM MOTORS
Ambattur
03.2019 - 03.2024
- Handling of Service Marketing and Service follow-up Calls
- Closure of Internal Concerns
- Maintaining Complaints report and analysis
- Maintaining monthly service Follow up Reports for the management
- Data validation in Sales force
Manager - Customer Care
KUN AUTO CO PVT LTD
Kattupakkam
04.2017 - 01.2019
- Sharing of Survey Reports (RUC, CATI, and PSF) with Service Term for necessary action
- Regular Feedback to CR officials on operations
- Monitoring call quality to meet Customer Expectation & Monitoring Survey Success Rate (Daily)
- Ensure the monthly and quarterly complaints activities are performed in a timely and accurate manner
- Support team for marketing activities
- Preparing reports for PSF calls, complaints & analysis with daily & Monthly basis
- Ensuring DPI & KPI is under tracking reviewed with SM in a weekly basis
- Head quarter complaints will be reviewed in daily basis
Customer Care Executive
KUN AUTO CO PVT LTD
Ambattur
02.2012 - 03.2017
- Handling of Post Service follow-up Calls for the branches
- Closure of complaints from the head office communicated with all branch CRE's
- Maintaining Complaints report and analysis
- Maintaining monthly PSF Reports for the management
Education
BACHELOR OF MATHEMATICS -
MADRAS UNIVERSITY
Skills
- Good Interpersonal Skills
- Good Communication Skills
- MS Word
- Excel
- PowerPoint
- Typewriting Lower in English
- Executive-level support
Declarations
I hereby declare that all the information's furnished above are true to the best of my knowledge.
Languages
- English
- Tamil
- Telugu
Hobbies and Interests
- Listening Music
- Singing
Coreareaofexpertise
- Good Interpersonal Skills
- Good Communication Skills
- MS Word, Excel & PowerPoint
- Typewriting Lower in English
Personal Information
- Husband's Name: R. Karthick
- Date of Birth: 10/07/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Executive-Business Process and Customer Relations
VOLVO TAMILNADU
05.2024 - Current
Senior Priority Relationship Executive
SUNDARAM MOTORS
03.2019 - 03.2024
Manager - Customer Care
KUN AUTO CO PVT LTD
04.2017 - 01.2019
Customer Care Executive
KUN AUTO CO PVT LTD
02.2012 - 03.2017
BACHELOR OF MATHEMATICS -
MADRAS UNIVERSITY