Saravanan Chandran

Payment Gateway

Description: A payment gateway is an online payments’ service that, when integrated with the e-commerce platform, is devised as the channel to make and receive payments.

The procedure to receive payments includes the customer requiring to fill in some details, like credit/debit card number, expiry date, and CVV.

Post this, the customer proceeds to make a payment, which then, gets transferred from the buyer’s account to the seller’s (merchant’s) account.

Responsibilities

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.

LSC Communications - Logistics (Jan 2019 -Dec 2019 )- Chennai

Description: Distribution warehouses is strategically situated to serve customers throughout the US and internationally. We provide value to clients by consolidating freight and leveraging scale to significantly reduce costs. LSCL offers logistics solutions by evaluating clients' supply chain and offering alternatives to reduce cost and improve delivery cycle time.
Responsibilities:

• Test Automation - Selenium with C++
• Defines the product vision, strategy, and roadmap.
• Gathers, manages, and prioritizes market/customer requirements.
• Acts as the customer advocate articulating the user’s and/or buyer’s needs.
• Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met.

Apple -Real Estate (Feb 2018 - Dec 2018) - Bangalore
Description: Users can automate test cases using any runner like Selenium, JMeter, SOAPUI, Squish, Raft to
name a few. Plus have ability to do custom HTTP and other protocol requests using server and client side
agents. The framework will be extendable to add new runners to be added without changing the core.
We have designed the dashboard to pull and published the data in UI dashboard.
Responsibilities:
 Own the delivery responsibilities.
 Design the PokeIT Dashboard.
 Created table and normalised DB design.
 Design UI dashboard design.
 Creatd UI sevices
 Standaised the Testing process.
 Interacted with Client manger.

Pay Portal - Zetamatrics (Jul 2017 - Jan 2018) - Chennai

Description: Salesforce and Pay Portal is a web application to be used by the Lead Lander teams to create
invoice and payment management for Lead Lander products invoices and payments.

Responsibilities:

• Own automation delivery.
• Assign, Monitor and track the progress against timeline.
• Guide and solve teams technical, function issues.
• Involved in Developing test scripts using framework components.
• Involved in Review of test scripts and incorporated review comments.
• Involved in modification of existing test scripts.
• Coordination with development team.
• Involved in daily status calls and weekly review meetings.

1. Apple -Sales and Marketing - Engage, MySales, SEA, iSell (Sep 2012 to Apr 2017) - USA

Description: Engage, MySales, iSell and SEA is a Retail B2B application. To have the process of total Sales, invoices discount,Approval and IVR for the end users. Since it is a retail domain project and we are working for our US based client. This web based project provides a POS and Mobile application to our client to have the all track of their transaction. It is being used by Sales Personals.

Responsibilities:

• To manage Product Backlog
• To plan Release and Sprint
• To create Test Plan for sprints
• Test Automation - Selenium(Java)
• To review requirements
• To write, review and execute test case
• To send test summary report
• To report defects using Radar tool and get it resolved and close the same
• Involved in Identifying reusable methods and executing them.
• Involved in Creation of generic library and verifying execution report and raise defect.
• Involved in modification of existing test scripts.
• Provide KT to team members.
• Coordination with development team.
• Involved in daily status calls and weekly review meetings

2. CVS - RxClaim - CVS (Apr 2011 to Aug 2012) - Chennai

Description: The Rx CLAIM is an electronic healthcare processing claim system that provides real time adjudication capabilities as well as speed and accuracy in processing claims. The system is designed to work both online and offline. The Rx CLAIM is the first of its kind successfully rolled out real-time health insurance claim.

Responsibilities:

• To manage Product Backlog
• To plan Release and Sprint
• To create Test Plan for sprints
• To review requirements
• To write, review and execute test case
• To send test summary report
• To report defects using HP ALM tool and get it resolved and close the same
• Involved in Identifying reusable methods and executing them.
• Involved in Creation of generic library and verifying execution report and raise defect.
• Involved in modification of existing test scripts.
• Provide KT to team members.
• Coordination with development team.
• Involved in daily status calls and weekly review meetings

3. BT - Engineering Workforce Management (June 2009 to Feb 2011) - London(UK)

Description:. Engineering Workforce Management Platform is the entire collection of systems within the EWM component of the Matrix Architecture, strategic, tactical and legacy. These systems deliver the following functions: Work Management, which covers the receipt, scheduling, distribution and closure of field tasks.

Responsibilities:

• To manage Product Backlog
• To plan Release and Sprint
• To create Test Plan for sprints
• To review requirements
• To write, review and execute test case
• To send test summary report
• To report defects using HP ALM tool and get it resolved and close the same
• Involved in Identifying reusable methods and executing them.
• Involved in Creation of generic library and verifying execution report and raise defect.
• Involved in modification of existing test scripts.
• Provide KT to team members.
• Coordination with development team.

4. SBSA -Contact Center (May 2008 to May 2009) - South Africa

Description In South Africa Bank , System Integration Testing (SIT), Covers Call process ,IVR, ACD Call flow, Agent status in AVAYA and Genesys product aspects of verifying the Functionality implemented for a feature activity and also Covers Integration Testing, Feature Integration, Product Integration for to verify integration with other component and Regression testing. This involves preparing test plans, test cases, and test execution, defect logging and reporting. There are also additional responsibilities in managing offshore team members for various testing activities and interaction with onsite team and client.
Responsibilities:

• Prepared and analyzed IVR test scripts
• Designed test plans and test cased according to IVR documents.
• Assisted in development of automated test scripts for IVR.
• Analyzing all the Change Requests and associated Business Requirements
• Test Execution using collected Test Data Installation testing in English,
  French, Japanese, Chinese Defect Reporting and Tracking during Test
  Execution.
• Interaction with multiple business groups in analyzing and
  co-coordinating to identify defect source Identified the challenges and
  best practices and shared the learned lessons with team members.

5. Nortel - Communication Control Toolkit -IVR (Aug 2005 to Sep 2008 )- Ireland

Description: CCT is a Communication Control Toolkit uses client/Server architecture, with functionality distributed among various components. The Communication Control Toolkit

introduces new components at the client for simple integration, the transport for firewall friendliness, Citrix support, and at the server for open switch connectivity. It also leverages existing components of TAPI and IPML and offer co residency. Communication Control Toolkit is a communication Control Application programming interface (API). The Communication Control Toolkit API is object oriented, and is implemented as a set of .NET type and interfaces. The Communication Control Toolkit API allows a range of contact center, self-service, and knowledge worker applications to be developed.

Responsibilities:

• Prepared and analyzed IVR test scripts
• Designed test plans and test cased according to IVR documents.
• Assisted in development of automated test scripts for IVR.
• Analyzing all the Change Requests and associated Business Requirements