Hi, I’m
SARAVANAN E
SPECIALIST
Chennai
Summary
I am eager to contribute my extensive experience in Process and Operations Management to a dynamic and professional work environment. Seeking a middle to senior-level position, I want to leverage my skills to enhance operational efficiency and drive success at a leading organization. I am passionate about collaborating with a dedicated team to achieve impactful results. To work in a firm with a professional work-driven environment where I can utilize and apply my knowledge and skills, seeking middle to senior level in Process and Operations Management with a leading organization.
Overview
15
years of professional experience
2
Certifications
3
Languages
Work History
DHL Global Forwarding Freight Shared Services (India) LLP
SPECIALIST - OTC
07.2025 - Current
Job overview
- Managing the Cash Applications process for three countries: the US, Peru, and Nicaragua.
- Overseeing Month-End Close (MEC) activities for Peru and Nicaragua.
- Coordinating and leading weekly and bi-weekly calls with Business Partners (BPs).
- Handling escalation emails received from BPs and collectors in a timely manner.
DHL Global Forwarding Freight Shared Services (India) LLP
SENIOR PROCESS ASSOCIATE - OPERATIONS
10.2019 - 07.2025
Job overview
- Expertly manage Air Freight operations for both Export and Import movements, ensuring seamless logistics execution.
- Optimize pricing strategies in alignment with agreements, effectively updating costs in CW1 for improved accuracy.
- Drive monthly financial forecasting and metric updates, enabling management to swiftly adapt to evolving business trends.
- Serve as the primary contact for DWC VIE - BRU flows, delivering exceptional service in accordance with customer requirements.
- Efficiently handle escalations while conducting thorough Root Cause Analysis (RCA) to resolve issues promptly.
- Proactively propose innovative solutions to enhance the CW1 Application, contributing to operational efficiency.
Maersk Global Service Centre
PROCESS EXPERT
01.2011 - 12.2019
Job overview
- Identified customer needs aligned with company objectives to drive optimal solutions.
- Collaborated with key stakeholders to analyze business requirements, influencing strategic decisions in compliance with policies and procedures.
- Managed warranties for refrigerated parts within the Equipment Maintenance and Repair (EMR) team, exploring innovative applications in various containers.
- Monitored live refrigerated goods with the Reefer Container Monitor (RCM) team, ensuring accurate tracking by commodity.
- Conducted comprehensive market research on repair practices, supplier databases, and pricing structures to effectively mitigate risks.
- Initiated cluster processes, providing insights on global repair spending while enhancing on-time delivery performance.
- Established standards for repair accuracy and vendor pricing competitiveness.
- Evaluated partner performance through weekly scorecard assessments, negotiating for superior quality and cost control.
- Analyzed competitor pricing to deliver optimal repair pricing solutions.
- Executed global spend analysis, facilitating enhanced resource allocation across regions.
- Fostered team collaboration to drive delivery acceleration and implement data-driven cost-saving initiatives.
- Developed comprehensive repair policy documentation aligned with global guidelines and provided training to enhance employee compliance.
- Negotiated long-term contracts to secure optimal pricing and ensure stable supply chains.
- Cultivated strong relationships with clusters and vendors to maintain consistent access to critical information and resources.
- Coordinated with Accounts Payable for timely invoice processing and financial accuracy with suppliers.
- Conducted inventory analysis and demand forecasting, enhancing management visibility through scorecards and dashboards.
- Maintained accurate records of container receipt and repair status to enhance accountability and transparency.
- Resolved customer issues promptly, ensuring exceptional service delivery.
- Developed strategic project charters and assembled teams to improve process understanding and contractual alignment.
- Employed insights to reduce costs and improve delivery timelines, managing intermodal business for the NAM region using SAP TMS.
Education
University of MadrasChennai
BBA
University of MadrasChennai
MBA
University Overview
Pursuing
Skills
CargoWise 1 (CW1) Application
SAP HANA
Root-cause analysis
Expert problem solving
Quality assessment
Team collaboration
Analytical thinking
Continuous improvement
Certification
IICL – CERTIFIED CONTAINER INSPECTOR – CENTRE EQUIPMENT.
Interests
Explore new places, food & culture, and listen to music
Timeline
SPECIALIST - OTC
DHL Global Forwarding Freight Shared Services (India) LLP
07.2025 - Current
SENIOR PROCESS ASSOCIATE - OPERATIONS
DHL Global Forwarding Freight Shared Services (India) LLP
10.2019 - 07.2025
PROCESS EXPERT
Maersk Global Service Centre
01.2011 - 12.2019
University of Madras
MBA
University of Madras
BBA