SARAVANAN G

• Managing network devices alerts based on monitoring tools like HP NNMI, Splunk tools and proceed troubleshooting to resolve the issues.
• Configured virtual servers, policies, Irules in F5 load balancers for the customer's requirements.
• Identified and immediately resolved issues with network devices based on high priority incidents.
• Working on Firewall rules, IOS upgrades and extensive troubleshooting techniques in various products like PaloAlto, ASA.
• Assisted IT staff on troubleshooting issues and closing calls and also Provided on-call support for network engineering duties.
• Consulted with management to determine scope and priorities of projects and prepared operating documents and updated in sharepoint.

Project - BB&T US.

• Handling in-depth knowledge of network management & security technologies and approaches. DMZ design, IPSec, proxies, Vulnerabilities remediation.
• Network installations, implementations and configurations of routers and switches like Cisco ISR 4331, 7600, ASR 1000, 6500, Cisco Nexus 7000, 9000 and 5000, 2000 series.
• Monitoring and analyzing the network traffic in case of any DDOS, web attacks and client IP reputation kind of issues, SSL update, Site creation in property manager,managing network lists in Akamai web application firewall.
• Providing remote Technical support on implementation of technology using various firewall products like ASA, checkpoint & applications and resolve product related issues through research and troubleshooting.
• Coordinate with onsite engineers on resolving the incidents using ticketing tools BMC remedy, service now. Capture and analyze the issue in packet level with the help of tools Observer, wireshark.
• Involved in creating firewall rules, policy installations, IPS signature updates, URL filtering, HFA’s, site to site Tunnel configurations, smart view tracker log analysis and troubleshooting the various relevant issues in checkpoint.
• Involved in VIP creation, code upgrades, LB backups, SSL certificate update, server rotations, Analyzing logs using TCPDUMP and involved in troubleshooting of F5 LTM load balancers
• Managing and maintaining the configuration of remote access VPN and WebVPN, adding NAT objects, IOS upgrades, vulnerability fixes, and health check of Cisco ASA firewalls.
• Extensively troubleshoot the issues using network management tools like NetQOS, CA PM, splunk, Qradar, HPNAS, Infoblox IP address management.
• Configuring and managing routing protocols OSPF, BGP and redundancy protocol HSRP also involved in various technologies MPLS, DMVPN, GETVPN, IWAN, and VRF along the coordination with network engineering team and Cisco TAC.

• Project - Telstra Australia.
• Working on Cisco platform like 7206, 7609, ASR 9010, 11000, CRS 8/S 7457, 6509, ME 3400, 3550 for configuring the interface and trouble issues in Ethernet, ELINE, carriage services at customer end.
• Configuring the user account details in RADIUS for ADSL, NBN kind of service and troubleshoot connection problem using RADSNIFF and OATS tools.
• Implementing the QOS Policy-Map, Class-Map to shape the traffic at customer premises.
• Configuring the BGP protocol according to the requirement and enable failover mechanism for customer sites.
• Providing end to end support for the internet service and handling experience of customer end equipments like Cisco ASA 5505, Dlink, netgear and wireless access point devices.
• Managing and maintaining the customer traffic using prefix-lists, distribution list. Access-lists which configure in ISP routers.
• Responsible for designing and implementation of customers network infrastructure

• Installing and configuring their own wireless network setup.
• Concentrates on the network design and wireless security, particularly troubleshooting and/or debugging network-related problems.
• Installing and configuring the Symantec Endpoint Protection Manager 11.0 and maintain the daily updates
• Managing ADS and security policies in the power edge R310 server for our own training academy division
• Updating the security policies and report file in the checkpoint firewall according to our client process.

• Installing, configuring, updating and maintaining server software/hardware.
• High-level problem troubleshooting in Cisco 1841, 1721 series routers & Juniper SSG firewalls
• Manage and monitor LAN/WAN network services using Network Monitoring Tools like Everest Agent, Remote administrator
• Installing and configuring the kaspersky antivirus and also maintain the daily updates.

• I keep all available resources of all types under constant review.
• Manage security settings, virus protection, firewalls, and routers.
• Configuring and Troubleshooting Cisco 2950 series Switches.
• Upgrade IOS of all 2600 routers and 2950 switches
• Extensive Troubleshooting of 2600 routers & 2950 switches.
• Configuring Wireless Access Point Cisco AirNet 1100 series,1200 series & NETGEAR Rangemax wireless Access Point (WPN802)

• Answering inbound calls and assisting customers who have particular inquiries or questions.
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.