Saravanan Jayaprakasam

Kinaxis is a supply chain management and sales and operation planning software company

• Developing technical solutions to business problems, with defining, analyzing and documenting business requirements
• Review project documents and play a key role in identifying the requirements
• Interacting with the Stake holder for approval of the requirement gathered
• Defining the scope of the product within the context of each release/delivery
• Responsible for managing Scrum ceremonies like sprint planning,retro,reviews, demos etc.
• Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement
• Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
• Performed on-demand ad-hoc testing to spot-check automated diagnostic performance metrics.
• Led onboarding efforts, instructing junior team members on automated testing protocols, policies and best practices.
• Set up automation frameworks, tools and methodology to assist future users and streamline automation.
• Documented, triaged and managed defects in the product and worked with developers to facilitate timely resolutions.
• Created and maintained database of common and known testing defects.
• Met project scope and delivery dates by planning optimal testing schedules.

Genesys provides the best contact center software to drive remarkable customer experiences for organizations of any size, Cloud Deployment Solutions

• Spearheaded all activities in addition to administering user-acceptance tests in Cloud environment
• Appointed in-charge of gathering requirements & Technical/Functional
• Specifications to enable the product deployed in Cloud Environment
• Produced weekly reports on Quality Assurance and maintained traceability of cloud requirements
• Managed a team of 7 Engineers to formulate & align Cloud deployment strategy with the overall product strategy
• Troubleshooting & CI/CD Frameworks
• Involved in developing and implementing the Product automation testing framework in cloud environment
• Scripted detailed test scenarios via test automation frameworks like Pytest, Robot frameworks, etc
• Requirement Gathering & Documentation
• Documented functional/ business requirements, process flow diagrams, and business cases
• Assesses and evaluated the coverage of all aspects of requirements in the test design
• Defined User acceptance test cases based on technical design/functional design for verifying the accuracy of developed features
• Documented testing results & performed root cause analysis to initiate corrective measures
• Key Achievements
• Awarded the 'CX Warrior Award' for being the single point of contact for cloud
• Deployments
• Runner-up in 2018 Genesys Global Level Shark Tank held at Las Vegas USA (Innovation Idea) 14 years of experience focused on
• Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
• Produced proof-of-concept documentation and prototypes for demonstration and evaluation.

Client : JCPenney(Retail)

• Application Deployment & Agile Methodologies
• Led 5 engineers to perform E2E development & Deployment of the product in Cloud environment
• Deployed expertise in planning, design, strategy & execution in addition to
• Agile/Scrum methodologies
• Product & Testing
• Reviewed product specifications & executed testing for product security, product performance & automation
• Formulated scalable automated test frameworks and test suites across technologies for the entire product portfolio
• Rendered assistance to conduct design/code inspections & performed manual testing encompassing all functionalities
• Stakeholder Management
• Collaborated with developers and stake holders to enhance testing performance, automation, and tools
• Coordinated with various stakeholders to analyze test logs, form test report
• Managing end to end module delivery, status reporting, risk reporting, team-leading & shift leading etc.

Client : AT& T CCBST-Customer Care Billing System (Functional and System Integration Testing)

• Application Testing
• Review project documents and play a key role in identifying the testable requirements and Interaction with the client for requirement gathering
• Preparing Estimation (Test case points for estimation) for the progression part of the projects and Analyzed system requirements and developed a test plan for the project based on SDLC
• Designed Test Scenario, Test Cases, and Test data documents using the requirement documents
• System Test Planning which includes writing test cases in two phases as High-Level
• Planning (HLP) & Detailed Level Planning (DLP)
• Constantly delivered high-quality deliverables and prevented defects leaking to the next cycle
• Provides status to the Test Lead, as and when required
• Updating the automation scripts for the regression test cases using QTP/UFT.