Saravanan M
Chennai
Summary
To seek a position that allows me to exhibit my knowledge and learning, that offers the scope to carry out varied tasks resulting in consistent career growth and personal development.
Overview
5
5
years of professional experience
Work History
Underwriter Rating Analyst
Guardian India operations
Chennai
08.2023 - Current
- Determines whether to accept, reject, or modify an insurance application.
- Assesses the likelihood of a claim being made and the potential cost.
- Decides on policy terms, premiums, and coverage limits.
- Identified opportunities to improve underwriting processes or procedures.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- I performed quality assurance checks on completed work before submission.
Customer service associate
Sutherland Global services
09.2019 - 02.2022
- Chat and email support under project Amazon
- As an Amazon customer service representative, I’ve used my interpersonal skills to drive high volume of chats and emails for my company
- Successfully overcome personal targets in peak sales.
Senior Associate(T2)- CRU chat
Guardian India Operations Pvt ltd
08.2022
- Handling critical chats
- Mentoring Newbie’s
- Supporting new projects for team up gradation
- Provide feedback to the new members of the team.
Education
Master of Business Administration -
Bharath Institute of Science and technology
01.2019
Bachelor of Computer Applications -
SRM University
01.2017
Skills
- Mentoring
- Multitasking
- Quoting and pricing policies
- Renewing policies
- Sales Support
- Business Development
- Application Review
- Coverage Determination
- Risk Assessment
- Task Prioritization
- Attention to Detail
- Caseload Management
Roles And Responsibilities
- Provide inbound chat support.
- Provide overview sessions for newbie’s during their on-boarding phase.
- Responsible in up-gradation of process.
- Floor Supporting.
Languages
- English
- Tamil
Accomplishments
- Rewards and recognition award
- Temporary mentoring support
- Peak booster award
- Participated and won 1st prize in internal carom tournament.
Timeline
Underwriter Rating Analyst
Guardian India operations
08.2023 - Current
Senior Associate(T2)- CRU chat
Guardian India Operations Pvt ltd
08.2022
Customer service associate
Sutherland Global services
09.2019 - 02.2022
Master of Business Administration -
Bharath Institute of Science and technology
Bachelor of Computer Applications -
SRM University
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