saravanan m
General Manager
Bengaluru
Summary
Dynamic General Manager with a proven track record at ONROADZ Car Rentals, excelling in operations management and customer retention. Expert in fostering client relationships and leading diverse teams, driving significant revenue growth through strategic initiatives. Adept at contract negotiations and performance improvement, ensuring long-term organizational success and loyalty.
Overview
17
17
years of professional experience
6
6
Languages
Work History
General Manager
ONROADZ Car Rentals Pvt Ltd
11.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Sales Manager
Trident Automobiles Bangalore Pvt Ltd
03.2010 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by identifying and penetrating untapped markets.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Relationship Manager
Everonn Systems
01.2009 - 01.2010
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Bachelor of Science -
Vinayaka Mission University
Bangalore Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Operations oversight
Customer retention
Business development
Contract negotiations
Client relations
Risk management
Branding
Efficient multi-tasker
Timeline
General Manager
ONROADZ Car Rentals Pvt Ltd
11.2023 - Current
Sales Manager
Trident Automobiles Bangalore Pvt Ltd
03.2010 - 10.2023
Relationship Manager
Everonn Systems
01.2009 - 01.2010
Bachelor of Science -
Vinayaka Mission University