Saravanan N
Chennai
Summary
A seasoned Hospitality Professional with over two decades of experience in the hospitality industry, I bring a proven track record of driving top-line performance while effectively managing costs to optimize bottom-line results. My expertise spans various sectors including hotels, food service, catering. Known for my proactive approach and ability to thrive under pressure, I possess advanced skills in new venture development, strategic implementation, financial analysis, and business operations. My strengths lie in business strategy, restructuring, financial modeling, risk management, and project planning. I am adept at managing budgets, cash flow, people, and business processes, while also leveraging resources to develop and operate businesses efficiently. Additionally, I excel in problem-solving, strategic planning. I have a strong leadership background, with experience in strategic planning, organizational development, mentoring, and managing cross-functional teams.
Overview
14
14
years of professional experience
Work History
AGM- Operations
Sodexo India Services Pvt. Ltd
09.2020
- Ensure that all service deliveries adhere to the contractual terms and conditions established with the client
- Operating the food services within budgetary constraints
- Conduct operational audits and HSE audits to ensure compliance with established processes and policies
- Responsible for ensuring the continuous growth and profitability of each site within the state by conducting regular analysis of reports and delivering strategic solutions in a timely manner
- Ensure that the data required for the raising of invoices is sent to the accounts department on time and vigorously enforce the prompt collection of invoiced amounts from clients in accordance with agreed upon terms and conditions
- Maintain regular communication with clients to address service-related issues, discuss additional business opportunities, introduce new initiatives, and uphold hygiene standards, while documenting these interactions
- Aim for full client retention by delivering exceptional service and meeting their needs consistently
- Collaborate with the central operations office to anticipate and address cost trends and revisions
- Develop operational strategies to mitigate cost increases
- Analyze operational cost centers and propose solutions to enhance efficiency at each state site
- Coordinate with HR, SEQ, and Legal departments to ensure compliance with all legal requirements, maintaining thorough documentation at each site
- Oversee the implementation of systems and effectively manage processes
- Ensure compliance with safety, environmental, and quality standards
- Coordinate with the central office to renegotiate contracts and renew rates promptly.
Operations Manager
Compass Group India Support Services Pvt. Ltd
01.2018 - 06.2020
- Achieving and managing turnover of Rs.28 cores per annum
- Handling crew of 500 plus members
- Client Retention
- Employee Growth & Retention
- Process & Implementation
- Hiring, training, supervising and motivating staff
- Weekly operations review with VP operations
- Stores audit
- Supplier audit
- Lead the CFT & weekly review
- Budget & P&L
- Revenue Growth
- Productivity
- Maximizing profits.
Operations Manager
Sodexo Food Solution India Pvt. Ltd.
10.2013 - 01.2018
- Setting defined target to manager & route through the success way
- Process & system standardization
- Daily & Monthly Governance
- Adherence to safety and environmental policies
- Budget and P&L
- Customer stratification survey on monthly basis
- Stores auditing
- Maintaining client and customer relation
- Qualitative & quantitative output
- Maximizing profits.
Jr. Operation Manager
Compass Group India Support Services Pvt. Ltd.
01.2011 - 10.2013
- Achieving and managing turnover of Rs.14 crores per annum
- Handling crew of 310 members
- Weekly operational report to state head operation
- Running the unit as per 5S & SOP
- Maintaining client and customer relation
- Work with team and accomplishing task set by company(Shoot for the moon)
- P& L for the unit on monthly basis
- Unit MIS presentation to HO staff
- Compiling HSE Map data for southern region & reporting to GM HSE
- Cost control & purchase specifications
- Maximizing profits.
Project Manager
Apollo Sindoori Hotels Limited
12.2009 - 01.2010
- Handling crew of 100 members
- Catering to crew of 2500 per day
- Running the unit as per 5S & SOP
- Conducting food festivals, events and cook out themes
- Buffet Setting more than 1000 pax
- Daily operational meet with chef, manager and store keeper
- Maintaining client and customer relation
- Coordinating with support depts
- P& L for the unit on monthly basis
- Cost control & purchase specifications
- Working on daily food cost and to ensure increase in contribution or profit.
Unit Manager
V-Care Hospitality Services Private Ltd
03.2008 - 11.2009
- Handling crew of 60 members
- Planning weekly menu and cyclic menus
- Catering to a crew of 1000 per day
- Conducting daily briefing with 20+ cooks and 30+ stewards & utility staff
- Controlling Daily Food Cost
- Maintaining client and customer relation
- P& L for the unit on monthly basis
- Running the unit as per SOP
- Adherence to safety and environmental policies
- Qualitative & quantitative output.
Sr.Captain (Vertigo Club)
Day’s In Group Deccan Plaza
10.2007 - 03.2008
Captain (Speed Club)
Grant Oriented
05.2006 - 10.2007
Education
EMPEE Institute of Hotel Management
12.2006
Skills
- Management Information Systems (MIS)
- Vendor Management
- People Development
- Hospitality Management Food & Beverage
- Strategic Planning
- Managing Multiple Cross-Functional Teams
Accomplishments
- Designing of two new kitchen projects for a client (Allison & Michelin)
- Entire operations & SOP set and followed as per Daimler standard
- Introducing different varieties cuisine in normal buffet lunch (South Indian, North Indian, Continental)
- Successful food festival & international cuisine event (Ex: Allison, Toshiba, BMW)
- Appreciations from safety engineer’s association for maintaining highest standards of food safety at Toshiba factory
- Best manager award on 2011
Training Programs
- Underwent Industrial training in Ambassadar Pallava, Chennai ( F &B Service Department and Food Production & House Keeping & Front Office)
- Underwent Industrial training in GRT Grant ( F &B Services)
- Underwent Industrial training in The Park ( F&B Services)
- Underwent Part Time Job In Grant Orient (Speed Club)
Personal Information
- Father's Name: Nanda Gopal
- Date of Birth: 02/12/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
- Mr. Chandra Mohan, Sr. Vice President/Business Head, Reliance Brands Limited, 9176006276
- Mr. Michael, AVP Operations, Sodexo India, Chennai, 8939995889
Languages
English, Tamil, English, Tamil
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Timeline
AGM- Operations
Sodexo India Services Pvt. Ltd
09.2020
Operations Manager
Compass Group India Support Services Pvt. Ltd
01.2018 - 06.2020
Operations Manager
Sodexo Food Solution India Pvt. Ltd.
10.2013 - 01.2018
Jr. Operation Manager
Compass Group India Support Services Pvt. Ltd.
01.2011 - 10.2013
Project Manager
Apollo Sindoori Hotels Limited
12.2009 - 01.2010
Unit Manager
V-Care Hospitality Services Private Ltd
03.2008 - 11.2009
Sr.Captain (Vertigo Club)
Day’s In Group Deccan Plaza
10.2007 - 03.2008
Captain (Speed Club)
Grant Oriented
05.2006 - 10.2007
EMPEE Institute of Hotel Management
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