SARAVANAN NADANASABESAN
Chennai
Summary
An Engineering graduate eager to leverage 6 years of experience and acquired skills in the IT industry, with a strong desire to contribute to a dynamic work environment.
Overview
6
6
years of professional experience
Work History
QUALITY SPECIALIST
Amazon Development Centre India Private Limited
09.2022 - Current
- Timely Close looping of tasks assigned and adhering to SLA
- Driving productivity to ensure no SLA breaches
- Contributed to initiatives to improve and streamline existing processes Exceptional communication skills and ability to coordinate with multiple departments
- Issue processing in full adherence to established SOP
- Taking ownership of delivering tasks assigned
- Carries interest in data analytics
- Experienced Quality Lead with demonstrated history of working in Retail Business across WW marketplaces
- Enhanced team performance through regular training sessions and knowledge sharing, increasing overall efficiency.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
OPERATIONAL ANALYST
Athenahealth Technologies India Private Limited
05.2021 - 09.2022
- Worked for BPO Escalation Progression, closely communicating with stakeholders for Process Transmission
- Worked with Training and support & Service Integrity teams for building up workflows and directions for Resolution
- Delivered high-quality presentations to executive leadership, showcasing results of data-driven analyses and recommendations for action.
- Conducted regular audits of operational procedures, identifying inefficiencies and recommending improvements as necessary.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives and expectations.
SENIOR PROCESS EXECUTIVE
Cognizant Technology solutions
12.2017 - 04.2021
- Delivered superior client services, fostering strong rapport, retention, and satisfaction
- Researched issues and took appropriate action to achieve Business Revenue
- Reviewed account data and activity to devise financial estimation reports and adjustments
- Support management by processing invoices and documents with consistent on-time delivery
- Immense contribution as a team key player in achieving client SLA and as well as basic SLA
- Successfully assisted with client auditing and internal audit.
Education
B.E - Electronics And Communication Engineering
J.N.N Institute of Engineering
Chennai04.2016
Higher Secondary Certificate - Computer Science
Velammal Matriculation Higher Secondary School
Chennai04.2012
Secondary School Certificate -
Velammal Matriculation Higher Secondary School
Chennai04.2010
Skills
- Decision-Making
- Team Collaboration
- Data Analysis
- Problem-solving skills
- Team Leadership
Accomplishments
- Awarded with THE STELLAR AWARD for the months of January and November, 2023 from Amazon for delivering strong results against the assigned goals, demonstrated ownership and volunteered to take on additional responsibilities for the team, displayed curiosity to learn border aspects of the process and contributed process improvement ideas.
- Awarded with ACE OF ROOKIES for the month of February, 2018 from Cognizant Digital Operations, for raising as a quick learner and delivering requirements.
Extracurricular Achievements
I am a Passionate Volleyball Player, where I represented my school team for Divisional Level and won the second place in the tournament, also been an active participant in any of the sports competition.
Hobbies
Driving car, Playing Badminton and watching movies.
Timeline
QUALITY SPECIALIST
Amazon Development Centre India Private Limited
09.2022 - Current
OPERATIONAL ANALYST
Athenahealth Technologies India Private Limited
05.2021 - 09.2022
SENIOR PROCESS EXECUTIVE
Cognizant Technology solutions
12.2017 - 04.2021
B.E - Electronics And Communication Engineering
J.N.N Institute of Engineering
Higher Secondary Certificate - Computer Science
Velammal Matriculation Higher Secondary School
Secondary School Certificate -
Velammal Matriculation Higher Secondary School