Saravanan Nagalingam
Modern Workplace Consultant
Chennai
Summary
Results-Driven, Microsoft Certified IT Consultant with proven Experience in Deploying, Configuring, Securing and managing devices and client applications in Microsoft 365 environment. Highly Skilled in MS Intune, Windows Autopilot, Co Management, Cloud Management Gateway, Windows Update for Business, Microsoft 365 Apps for enterprise, Microsoft Endpoint for defender,Adaptiva OneSite,1E Nomad,Flexera Appportal, Microsoft Entra ID, M365 Administration and Windows/Mac OS / iOS Device Management. Collaborative Team player experienced in planning and supporting Modern workplace strategies aligned with organizational goals
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Modern Workplace Consultant
Insight
6 2022 - Current
- Acted as liaison or point person for communications with internal and external customers.
- Solution Design, Implementation, and Transformation for Desktop Engineering, EUC tools such as SCCM/MECM, Intune, and Windows Autopilot.
- Management in administering and configuring mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with Intune), and Azure Active Directory environments.
- Scope client's issue by collecting relevant facts, investigating the problem by doing self-research, and involving other teams as needed.
- Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments.
- Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.
- Report software bugs and advocate for product improvement using client suggestions.
- Supported team by mining, organizing, analyzing and presenting information relevant to service lines.
Consultant
HCL Technologies
01.2022 - 06.2022
- Managed client relationships through regular check-ins and updates on project progress.
- Worked with IT personnel from client organizations to design and implement IT solutions around Microsoft Intune and Microsoft 365 services.
- Management in administering and configuring mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with Intune), and Azure Active Directory environments.
- Successfully delivered Digital Workplace-based projects by providing the needed implementation, operational change, and request handling/validation. Also involved in the occasional design and technical project coordination activities.
- Projects include implementing, configuring, and updating components of the Digital Workspace Portfolio, which includes Microsoft technologies like Microsoft SCCM, Microsoft Intune, Autopilot, Windows 10/11 Imaging, Microsoft Office 365 Client Deployments, Active Directory Group Policies, and Application Packaging.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
IT Consultant
AstraZeneca
12.2019 - 01.2022
- Extensive experience in design and installation of Microsoft System Configuration Manager 2007, 2012, and SCCM/MECM Current Branch.
- Installation of SCCM site server and Primary/Secondary site server configuration. Upgrade procedure for SCCM from SCCM end to end Administration with OS experience.
- Configure features like patch deployment, software distribution, hardware and software inventory, asset intelligence, DCM, reporting, and packaging of standard applications.
- Manage and administer the client settings, system discoveries, collections, boundaries, and bandwidth settings.
- Monitor and troubleshoot the SCCM infrastructure components and client health issues.
- Expertise in Windows Batch Scripting, Good Knowledge of VB Scripting, PowerShell scripting, and Bootstrapper.
- Managing and Configuring Windows LOB, Win32, Microsoft 365 Apps, Web apps, and MS Store applications.
- Migrating in-house/on-prem applications into the Intune cloud for all managed devices.
- Create and configure app-managed policies via Intune.
- End to end hands-on in creating and configuring Win32 apps using Microsoft Win32 Content Prep Tool.
- Manage app updates for all Business and Core apps via Intune.
- Strong knowledge in managing Office App policies.
Senior Associate
DTCC ENTERPRISE SERVICES INDIA PRIVATE LIMITED
09.2018 - 11.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Lead Engineer
AstraZeneca India Pvt Ltd
12.2014 - 09.2018
- Mentored junior engineers, contributing to their professional growth and overall team productivity.
- Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
- Achieved cost savings by streamlining workflows, automating repetitive tasks, and reducing material waste across various projects.
- Led a team of engineers to deliver high-quality products on time and within budget constraints.
Technical Services Specialist
IBM
08.2012 - 12.2014
System Engineer
Wipro Tech
06.2011 - 07.2012
System Engineer
Ramco Systems
08.2008 - 06.2011
Education
Bachelor of Science - IT
Annamalai University Chidambaram
Tamilnadu India 04.2001 -
Skills
Design thinking
Certification
MD 102: Microsoft Endpoint Administrator
Personneldetails
Nagalingam S, 07/20/90, Married
Accomplishments
- Received Exceptional Reward Performance for the years 2019 & 2020.
- Received All of Fame of the Quarter Award for Q3 2021
- Received All of Fame of the Quarter Award for Q4 2020
- Received All of Fame of the Quarter Award for Q1 2016
Technicalskills
Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Windows Autopilot, Co Management, Windows 365 Desktop, Microsoft 365 Apps, Windows Update for Business, Windows As a Service, Endpoint Analytics,Microsoft Defender for Endpoint and Exchange Online
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Consultant
HCL Technologies
01.2022 - 06.2022
IT Consultant
AstraZeneca
12.2019 - 01.2022
Senior Associate
DTCC ENTERPRISE SERVICES INDIA PRIVATE LIMITED
09.2018 - 11.2019
Lead Engineer
AstraZeneca India Pvt Ltd
12.2014 - 09.2018
Technical Services Specialist
IBM
08.2012 - 12.2014
System Engineer
Wipro Tech
06.2011 - 07.2012
System Engineer
Ramco Systems
08.2008 - 06.2011
Bachelor of Science - IT
Annamalai University Chidambaram
04.2001 -
Modern Workplace Consultant
Insight
6 2022 - Current
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