SARAVANAN P
Chennai
Summary
An experienced Restaurant operations manager in the Hotel Management, Food, Beverage Operations, and guest Services Operations Industry Globally. I'm Seeking a Challenging Opportunity to manage, and lead large projects where my advanced skills, education, and 14 years of experience can be fully utilized.
Overview
19
19
years of professional experience
Work History
Operations Manager
THE WEEDING BIRYANI
CHENNAI
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assistant Food and Beverage Manager
VGP GOLDEN BEACH RESORT
CHENNAI
06.2023 - 02.2024
- Conducted interviews and ran staff training for 20+ Employees
- Communicated Effectively with FOH & BOH Staff, reducing unnecessary staff stress and turnover by 10%
- Acquiring new customers and identifying their needs with satisfactory delivery
- Ensure Staff followed all sanitation, safety policies, washing hands, dish cleaning protocols, etc..
- Throughout the kitchen resulting in 99% on both 2019 & and 2020 health inspections
- Optimized profits by controlling food and beverage costs on a daily basis
- Maximizing sales and profitability across the stores in the area
- Resolved customer complaints in an efficient and professional manner.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
Area/Branch Manager
ANJAPPAR CHETTINAD RESTAURANT
CHENNAI
06.2018 - 05.2023
- Managed Accounts Payable, Receivable, and Payroll
- Responsible for Analyzing Customers Needs Globally
- Greeted Customers with the welcome service and received 100% Positive comments on feedback cards
- Observed Staff Work, and gave clear instructions to follow the company Protocols
- Developed strategies to increase branch profitability and market share.
Restaurant Manager
AAPAI KADAI RESTAURANT
CHENNAI
02.2014 - 04.2018
- Supervising the daily Restaurant Operations
- Offered appropriate reservations based on customer satisfaction
- Tracked Guest satisfaction surveys to recognize trends and create a solution for improving Customer needs
- Maintain inventory of all needed supplies
- Develop strategies for improving our customers' dining experience
Restaurant Supervisor
ANJAPPAR CHETTINAD RESTAURANT
CHENNAI
06.2009 - 07.2013
- Organized, directed, and evaluated food and beverage Service
- Monitor revenues, expenses, and staff performance
- Purchase and control of inventory
- Negotiate with clients for the use of facilities for catering, parties, banquets, and supplier arrangements for food and beverage products
- Optimized profits by controlling food and beverage costs on a daily basis
- Managing and Sending Reports to Head Office
Guest Service Associate
RADHA REGENT - 3STAR HOTEL
08.2007 - 06.2009
- Provide guest service as required, proactively assessing visitor needs and interests
- Processing guest payments
- Coordinating with bell service and staff management
- Processing meal and beverage requests
- Administering check-ins and check-outs
- Assigning rooms and taking care of administrative duties
- Maintained a working relationship with vendors
Trainee in Food & Beverage Service (STEWARD)
Citizen Hotel
Mumbai
09.2006 - 03.2007
Trainee in Food & Beverage Service (STEWARD)
Heritage Village Resort & Spa
Gurugram
12.2005 - 04.2006
Education
MBA - Human Resource Management
Alagappa University
Karaikudi, Tamilnadu05.2018
Bachelor of Arts - English
Alagappa University
Karaikudi, Tamilnadu05.2013
Shipping Course - STCW
Hindustan Institute of Maritime Training
Chennai, Tamilnadu12.2008
Advanced Diploma In Catering Technology & Hotel Management -
Bharath Institute of Catering Technology and Hotel Management
Thanjavur, Tamilnadu05.2007
Skills
- Microsoft Office
- Customer Service
- Recruitment
- Negotiation
- Team Leadership
- Staff Training
- Time Management
- Event Management
- Quality Auditing
- Food Marketing
- Problem Solving
- Decision Making
Disclaimer
I hereby declare that the above-mentioned details in my Resume are correct to the best of my knowledge and belief. I bear the responsibility for any error or mistake in the data if occurs in future., Chennai, SARAVANAN.P
Hobbies and Interests
- Outdoor Sport - Cricket
- Indoor Sport - Carrom
Timeline
Operations Manager
THE WEEDING BIRYANI
04.2024 - Current
Assistant Food and Beverage Manager
VGP GOLDEN BEACH RESORT
06.2023 - 02.2024
Area/Branch Manager
ANJAPPAR CHETTINAD RESTAURANT
06.2018 - 05.2023
Restaurant Manager
AAPAI KADAI RESTAURANT
02.2014 - 04.2018
Restaurant Supervisor
ANJAPPAR CHETTINAD RESTAURANT
06.2009 - 07.2013
Guest Service Associate
RADHA REGENT - 3STAR HOTEL
08.2007 - 06.2009
Trainee in Food & Beverage Service (STEWARD)
Citizen Hotel
09.2006 - 03.2007
Trainee in Food & Beverage Service (STEWARD)
Heritage Village Resort & Spa
12.2005 - 04.2006
MBA - Human Resource Management
Alagappa University
Bachelor of Arts - English
Alagappa University
Shipping Course - STCW
Hindustan Institute of Maritime Training
Advanced Diploma In Catering Technology & Hotel Management -
Bharath Institute of Catering Technology and Hotel Management
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