SARAVANAN R S
Arcot
Summary
As a dedicated and results-driven professional with extensive experience in regional collections and sales management. I am eager to bring my expertise to your team. My proven track record in driving revenue growth and fostering strong client relationships aligns perfectly with your organization’s goals. I am excited about the opportunity to contribute to your success and help elevate your collections strategy to new heights. Lets achieve remarkable results together!
High-achieving professional enthusiastic about streamlining collections processes and improving billing procedures. Knowledgeable about non-payments, short pays, errors, and reporting requirements.
Methodical Collections Manager establishes clear department guidelines and maximize employee compliance, productivity, and success in resolving payment issues. Familiar with regulatory and legal guidelines affecting businesses.
Results-oriented Collections Manager reduces delinquencies and mitigate risks. Eager to offer many years of in-depth experience to support company needs.
Overview
24
24
years of professional experience
Work History
Regional collections Manager-AVP 2
Equitas Small Finance Bank Ltd
Chennai
12.2024 - Current
- Responsible for collections Target at a Regional level for Cards & PL and achieved the same.
- Vendor recruitment and empanelment
- Manpower recruitment and training
- Adeptly handled Risk-X and ensured nil Flow for consecutive months.
- Escalation management
- Achieved 100% collection rate surpassing industry benchmarks consistently.
- Managed daily operations of collections team at small finance bank.
- Implemented compliance measures to adhere to banking regulations and policies.
- Facilitated communication between departments to resolve customer issues effectively.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Responded to customer inquiries about billing issues, account status, and payment options.
Regional collections Manager-Chief Manager 1
ICICI Bank Ltd.
Chennai
09.2006 - 11.2024
- Led a team of 11 Relationship managers, enhanced productivity and morale through effective training.
- Recognized as top performer in regional collections for three consecutive years.
- Adeptly handled the book of 40crores in Credit cards
- Consistently performed and participated in R&R ceremony
- Negotiated high value contracts directly and resolved the accounts.
- Cultivated strong relationships with FOS, boosted retention by motivation in field visits.
- Collaborated with legal team on escalated collections cases for resolution.
- Conducted regular meetings to discuss challenges and share best practices among staff.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
Area sales officer
Dumex India Pvt Ltd.
Chennai
02.2004 - 08.2006
- Increased sales and collection with target achievements.
- As an entrant of Chennai market, developed agency network and increased sales.
- Institutional clients were tapped and launched the new products in the market.
- Analyzed channels performance and took effective steps to improve the sales.
- Undertook initiatives and planned for customer centric activities.
- Sales promotional activities carried out for existing and new products, Prompted Merchandizing activates for wholesalers and retailers.
Sales Representative
Jyothi Laboratories Ltd.
Vellore
06.2001 - 02.2004
- Segmented wholesalers are tapped with proper planning.
- Achieved targets set for the month
Education
MBA - Marketing
Adhi parasakthi Engineering College
B.A - Corporate Secretary-ship
Abdul Hakeem arts & Science College
Skills
- Delegation
- Conflict resolution
- Communication
- Adaptability
Languages
- Tamil
- English
- Telugu
Personal Information
Date of Birth: 03/26/77
Languages
English
Proficient
C2
Tamil
Proficient
C2
Telugu
Beginner
A1
Timeline
Regional collections Manager-AVP 2
Equitas Small Finance Bank Ltd
12.2024 - Current
Regional collections Manager-Chief Manager 1
ICICI Bank Ltd.
09.2006 - 11.2024
Area sales officer
Dumex India Pvt Ltd.
02.2004 - 08.2006
Sales Representative
Jyothi Laboratories Ltd.
06.2001 - 02.2004
MBA - Marketing
Adhi parasakthi Engineering College
B.A - Corporate Secretary-ship
Abdul Hakeem arts & Science College