Responsible Lead Engineer, passionate about delivering outstanding quality and service, 10+ years of experience in AWS and Cloud operations. I envision myself playing a challenging role by contributing to the growth and success of the organization.
Overview
14
14
years of professional experience
Work History
Lead Cloudinfra Engineer
Freshworks Technologies Limited
07.2017 - Current
Designed and managed AWS cloud infrastructure to ensure high availability and scalability.
Deployed and managed Kubernetes clusters for microservices-based applications.
Implemented Infrastructure as Code (IaC) using Terraform to automate resource provisioning.
Optimized system performance using monitoring tools like Prometheus, Grafana, and Nagios.
Ensured compliance with security best practices and cost optimization strategies.
Developed and tested disaster recovery (DR) plans, collaborating with stakeholders to refine recovery processes and implementing automation for improved efficiency.
Created and managed AI model endpoints in Azure, providing them to the product team and managing deployment via IaC.
Provisioned and managed AWS accounts within AWS Organizations, enforcing security best practices, configuring service control policies (SCP), and setting up monitoring alerts for over 200 accounts.
Created and managed SSL certificates using Let's Encrypt, ensuring timely renewals and uninterrupted security for cloud applications.
NOC Engineer
Freshworks Technologies Limited
03.2014 - 06.2017
Ensured 24/7 uptime and security for 8,000+ AWS instances through automated monitoring and proactive issue resolution.
Enhanced system security via server hardening and optimized network configurations.
Improved system performance and reliability using advanced automation tools.
Assisted in incident management and escalations to minimize downtime and service disruptions.
Technical Support Engineer
Future Focus Infotech | Client: IBM India Private Limited
06.2011 - 03.2014
Managed incident response for UNIX servers, resolving issues within SLA.
Provided 24/5 on-call support, leading Sev1 issue resolution via conference calls.
Coordinated with the change management team to implement scheduled system changes.
Participated in Change Advisory Board (CAB) meetings and secured approvals for Level 2 change requests.
Installed, configured, and maintained RedHat Enterprise Linux 5/6.
Managed user accounts, file permissions, and server security policies.
Administered LVM-based file systems and storage expansions using allocated LUNs.
Monitored CPU, memory, and disk utilization, optimizing system performance.
Configured and maintained Samba services for Linux-based file sharing.
Troubleshot login issues, boot failures, and printing problems across multiple platforms.
Worked closely with Linux, Oracle DB, and Network teams for seamless server migrations.
Education
B.Tech - engineering
S.R.M University
01.2009
Skills
Cloud Platforms: AWS, Azure
Kubernetes & Containerization
Linux
GIT
Infrastructure as Code (IaC): Terraform
SSL Certificates: ACM, DigiCerts, Let's Encrypt
Monitoring Tools: Prometheus, Grafana, Nagios, and New Relic
Resource Management & Optimization
Cross-functional collaboration
Open Source Tools
Disaster Recovery (DR)
AI & Machine Learning: Managing Azure AI Models
Certificationsmemberships
SYSOPS ADMINISTRATOR - ASSOCIATE, Amazon
Certified Kubernetes Administrator (CKA)
Red Hat Certified Engineer (EL 6.0), 110-285-293, Red Hat
Personal Information
Date of Birth: 11/30/87
Gender: Male
Nationality: Indian
Languages
English
Tamil
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge., Signature, S. Saravanan
Timeline
Lead Cloudinfra Engineer
Freshworks Technologies Limited
07.2017 - Current
NOC Engineer
Freshworks Technologies Limited
03.2014 - 06.2017
Technical Support Engineer
Future Focus Infotech | Client: IBM India Private Limited