SARAVANAN SUBBIAH
Auckland
Summary
Azure certified and Systems Engineer with over 12 years of experience. Primary focus in Windows Server Systems, Cloud Computing, Azure,Citrix Hyper-V, VMware vSphere, Esxi, Active Directory. Highly skilled IT Infrastructure Engineer with a strong foundation in cloud technologies, virtualization, and database administration. Proven ability to manage and optimize complex IT environments, ensuring high availability and performance. Extensive experience in deploying, configuring, and troubleshooting cloud-based solutions, including Azure . Demonstrated success in implementing and supporting Citrix environments, along with proficiency in Active Directory, Exchange, and Windows Server administration. Possessing a strong problem-solving aptitude, I excel in delivering exceptional Cloud Operational support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Trimble Inc
Chennai
07.2022 - 08.2025
- Cloud Infrastructure Management
Administer, monitor, and maintain Microsoft Azure cloud environments to ensure high availability, scalability, cost-efficiency, and operational resilience. - Incident Response & Troubleshooting
Diagnose and resolve critical issues across cloud infrastructure, including Active Directory, DNS, Citrix, and saas application. Perform VM disk snapshot restores as part of recovery procedures. - Technical Support Delivery
Provide Level 2/3 technical support for cloud-hosted applications and services, responding to customer issues via phone, email, or ticketing systems with urgency and professionalism. - Virtualization & System Administration
Manage and support Windows Server, Virtual Machines, and Citrix environments; perform OS patching, provisioning, user/group management, and GPO configurations. - Automation & Scripting
Use PowerShell to automate repetitive tasks, manage deployments, and optimize infrastructure performance and compliance. - Citrix Support & Management
Publish, maintain, and monitor Citrix applications, infrastructure, and user access policies. Resolve Citrix Receiver/Workspace-related issues. - Monitoring & Alert Management
Monitor infrastructure through tools like Azure Monitor, Uptime Robot, or SolarWinds, proactively addressing alerts and ensuring uptime SLAs are met. - Customer Communication & Collaboration
Ensure clear, empathetic, and professional communication with Customers and Users. Collaborate with cross-functional teams to resolve escalated or complex technical problems. - Performance Optimization
Conduct performance tuning (CPU, memory, disk I/O) for cloud resources and recommend optimizations for cost and efficiency. - Cloud Deployment & Maintenance
Execute production deployments, application installations, updates, and perform scheduled maintenance with minimal business disruption. - On-Call and After-Hours Support
Participate in scheduled on-call rotations to ensure continuous technical support and incident response. Maintain 24/7/365 cloud infrastructure availability, minimizing downtime and ensuring rapid recovery during outages. - Server Provisioning & Decommissioning
Build and configure servers for customer environments using automated PowerShell scripts to ensure consistency and efficiency. Handle server decommissioning processes upon request, following proper shutdown, data retention, and compliance protocols.
Implementation Engineer
Manteq Software Solution
Dubai
11.2015 - 04.2022
ICT & Cloud Solution Engineer
EMTECH Computer Co
Dubai
02.2021 - 07.2021
Network Support Engineer
CSS Corp
Chennai
07.2019 - 11.2020
Technical Support Executive
Scio Inspire
Chennai
06.2014 - 08.2015
Sr.Technical Engineer
Iv Support Technologies
Chennai
06.2012 - 11.2013
Technical Support Executive
Sutherland Global Service
Chennai
01.2011 - 03.2012
Technical Support Executive
SOS Online Backup Pvt Ltd
Chennai
02.2010 - 11.2010
Education
Bachelor in Computer Applications - Computers
Alagappa College of Technology
Chennai, TN01.2017
Bachelor of Engineering - Electronics and Communication Engineering
Bhajaran Engineering College
Chennai, TN01.2009
12th Standard -
Southern Pearl Hr Sec School
Chennai, TN01.2005
10th Standard -
St Thomas Matric Hr Sec School
Chennai, TN01.2002
Skills
- Cloud infrastructure management
- Citrix support
- Performance optimization
- Technical troubleshooting
- On-call support
- Cross-functional collaboration
- Monitoring tools
- Virtualization technologies
- Windows administration
- Disaster recovery
- Storage virtualization
- Disaster recovery planning
- Server maintenance
- Windows server
Certification
- Microsoft Azure Administrator (AZ-104)
Timeline
Cloud Support Engineer
Trimble Inc
07.2022 - 08.2025
ICT & Cloud Solution Engineer
EMTECH Computer Co
02.2021 - 07.2021
Network Support Engineer
CSS Corp
07.2019 - 11.2020
Implementation Engineer
Manteq Software Solution
11.2015 - 04.2022
Technical Support Executive
Scio Inspire
06.2014 - 08.2015
Sr.Technical Engineer
Iv Support Technologies
06.2012 - 11.2013
Technical Support Executive
Sutherland Global Service
01.2011 - 03.2012
Technical Support Executive
SOS Online Backup Pvt Ltd
02.2010 - 11.2010
Bachelor in Computer Applications - Computers
Alagappa College of Technology
Bachelor of Engineering - Electronics and Communication Engineering
Bhajaran Engineering College
12th Standard -
Southern Pearl Hr Sec School
10th Standard -
St Thomas Matric Hr Sec School
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