SARAVANAN T
Chennai
Summary
Highly motivated store manager with 9+year experience in fast faced retail venues with a passion for exceeding sales targets, optimizing store operations, and ensuring a customer friendly environment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Store manager
Bata india limited
06.2017 - Current
- Efficiently manage store operations, staff, inventory, and finances to maximize profitability and sales
- Handling a store of 3900sft and managing 17 staff
- Responsible for overseeing the entire store operations
- Responsible for store staff recruiting, training, coaching, orienting and motivating employees
- Managed merchandise levels and store appearance visual display arrangement
- Managing the inventory of the store
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Responsible for profit and loss of the store
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store manager
Reliance Retail
03.2016 - 05.2017
- Drive growth, train staff, ensure customer satisfaction, manage operations, maintain visual standards, and report on trends for profitability
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of well behavior and high-performance
- Additional store manager duties as needed
Store manager
Nuvo Logistics-Pepper Tap
02.2015 - 07.2015
- FMCG eCommerce Operations Manager - Optimize online retail operations, inventory, logistics, and customer service for profitable and seamless shopping experiences
TEAM LEAD
Flipkart
11.2013 - 02.2015
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Education
BE -
Sri Rangapoopathi College of engineering
Gingee, villupuram 01.2009 - 01.2013
Higher Secondary - undefined
V.S. BOYS higher secondary school
Skills
Expertise
Leadership
Visual Merchandising
Time Management
Customer service management
Employee training
Sales analysis
Sales strategies
Strategic planning
Timeline
Store manager
Bata india limited
06.2017 - Current
Store manager
Reliance Retail
03.2016 - 05.2017
Store manager
Nuvo Logistics-Pepper Tap
02.2015 - 07.2015
TEAM LEAD
Flipkart
11.2013 - 02.2015
BE -
Sri Rangapoopathi College of engineering
01.2009 - 01.2013
Higher Secondary - undefined
V.S. BOYS higher secondary school
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