Saravanan Ulaganathan

Senior Team Leader - Medical Coding

Coronis Healthcare Solutions Pvt Ltd (Formerly Miramed Ajuba)

Chennai

10.2009 - Current

Demonstrated expertise in Physician coding with a focus on Anesthesia and Surgery.
Acquired extensive knowledge of ICD, CPT, and HCPCS coding systems.
Managed multiple facilities under strict performance standards and schedules.
Commenced career as medical coder for one year before transitioning to internal auditing.
Conducted internal audits across various practices, enhancing understanding of diverse coding requirements.
Led complex projects in Anesthesia and Surgery coding, achieving significant results.
Provided quality management through comprehensive audits of Surgery and Anesthesia practices.
Delivered training sessions for coders, improving team performance and knowledge retention.
Created and implemented effective processes for handling customer inquiries or problems.
Ensured compliance with company policies as well as local laws and regulations.
Communicated regularly with senior management regarding project updates or changes.
Prepared detailed reports outlining project status, accomplishments and challenges.
Monitored staff performance through observation, audits and reports.
Analyzed operational data to identify areas requiring improvement or optimization.
Developed strategies for improving customer service levels, productivity and efficiency.
Managed day-to-day operations of the department while ensuring high standards of quality control.
Assessed individual skill sets of team members and allocated tasks accordingly.
Implemented systems for tracking employee attendance, leave requests, overtime.
Participated in recruitment processes such as interviewing potential candidates.
Identified opportunities for process improvements to increase efficiency and effectiveness.
Provided guidance to team members in resolving complex issues or complaints.
Resolved conflicts between employees by providing timely intervention and solutions.
Coached, mentored and trained junior team members on their roles and responsibilities.
Organized weekly meetings to review progress against goals and objectives.
Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
Assisted management in hiring process and new team member training.
Suggested and organized team building activities and rewarded accomplishments.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Facilitated team meetings to discuss targets, strategies, and address any issues.
Completed daily quality assurance duties to provide feedback for improvements.
Motivated team members through recognition programs and performance-based incentives.
Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Maintained positive working relationship with fellow staff and management.