SARAVANAVELU PRAVEEN KUMAR

• Managed Tier 2 ticket escalations, troubleshooting IP-based services and ensuring SLA compliance.
• Provisioned and assured enterprise services, including command-line configuration and fault resolution.
• Monitored network performance, resolved outages, and conducted packet-level troubleshooting using Wireshark.
• Collaborated with carriers, vendors, and NNI partners to address escalations and ensure reliable service delivery.
• Supported MVNO operations and maintained comprehensive process documentation, including Knowledge Base updates.
• Expertise in GPON (FTTH), BGP, IS-IS, MPLS (LDP, LSP, RSVP, TE), VoIP, and IPVPN.
• Proficient with Cisco Switches & Access Points, Cisco Meraki MX routers, Edge Router/Ubiquiti, Fortinet, and Zyxel firewalls.
• Ensured consistent KPI achievement and high-quality technical support.
• Maintained network reliability through proactive monitoring, risk management, and issue resolution.

Junior Network Administrator

• Installed, configured, and maintained network hardware and software, including routers, switches, and firewalls.
• Monitored and ensured optimal network performance and uptime using monitoring tools.
• Troubleshot basic LAN/WAN, VPN, and Wi-Fi connectivity issues.
• Managed user accounts, permissions, and security settings.
• Documented network configurations, changes, and incident resolutions.
• Performed routine updates, patches, and backups to ensure network integrity.
• Supported network security enforcement and collaborated on upgrade projects.
• Provided technical assistance to end-users and resolved support tickets.